Welfare Benefits Advisor

Are you ready to make a real impact in your community and be the guiding light for people's financial well-being? If you're passionate about brilliant customer service, delivering advice and support to customers around their finances, this is the job for you! As our Welfare Benefits Officer (known internally as a Financial Inclusion Partner), you'll empower customers towards financial independence and confidence.

You'll need to have a Brilliant positive attitude and be prepared to travel across our region when required encompassing Milton Keynes, Northampton, Kettering, High Wycombe, and Oxfordshire. You'll work alongside our housing team and deliver face to face support.

Typical day as a Financial Inclusion Partner

• You'll work with colleagues and customers to deliver a brilliant financial inclusion service, enabling the financial well-being of our customers in the community, joining in with estate days and drop-in sessions.


• You'll ensure customers are claiming and receiving all welfare benefits they're entitled to, to ensure their income is maximised, resulting in sustained tenancies by ensuring rent is paid!


• Collaborating with Local authorities and key local community partnerships to ensure you can signpost customers to support and advice, and to ensure appropriate grants and bursaries are accessed in collaboration with customers.


• Enabling customers with their tech skills to access digital financial inclusion services and tools to increase their independence, capability, and confidence.


Fancy going home each day knowing that you have helped change our customers lives for the better. You'll do that here, working for one of the top ten Great Places to Work in the UK!, You will work alongside our fabulous Housing Manager team who are super passionate about supporting our customers. To us we are not just a team we are a 'work family.' There are 11 of us in the team and we don't just love to support our customers, we're there for each other too!,
• Working across 7 local authority areas: Milton Keynes, Northampton, Kettering, High Wycombe, and Oxfordshire.


• Have flexibility of working from home with the occasional office visit or visiting customers in their own homes.


• Although our regional office is in Birmingham, you could be based anywhere across our region.


• Have the autonomy to manage your own diary


• Although you'll lone work, we do get together regularly for training and team meetings.


• You'll need an Enhanced DBS check done and we pay for that.
  
  You're a people person and community builder, keen to empower others.


• Experience and knowledge of the welfare benefit system, DWP and Local Authority processes.


• Experience providing advice, support and advocating for people who need help with their finances


• Fabulous communication skills with an ability to relate to people from all kinds of backgrounds, as well as building positive partnerships to deliver amazing outcomes for our customers


• If you have experience in arrears management, legal proceedings, and tenancy sustainment even better!


• You will need a vehicle insured for business purposes as this role does require travel across the region. The great news is that we'll pay your mileage!


Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers, and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!


• 34 days annual leave (including bank hols and a "me day" to take off for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!


• Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies, and lots more.


• Over 800 high street discounts on groceries, holidays, and days out. Looking for a new phone, bike, or car? Save money with us.


• We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us!


• Colleagues really matters to us, that's why we're the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.


• Explore our benefits in detail on our website.