Welcome & Service Assistant

Various shifts available, please talk to us at interview the hours you are able to do. The role is annualised, so it may be that we give you more hours at busier times and less when it's quieter, but your monthly pay will be regular. Your working days will always include one weekend day and Bank Holidays.
Interviews: 23rd May

What it's like to work here:Reporting to the Welcome Manager, you'll be part of our friendly Welcome Team working at Fountains Abbey and Studley Royal Water Garden, near Ripon.

What you'll be doing:Day to day, you'll deliver a great all-round customer service experience. You'll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You'll have the chance to be involved in different aspects of the visitor experience, from welcoming visitors, to issuing batricars and raising vital funds, our team are the beating heart of Fountains Abbey and no two days are the same.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service.

Who we're looking forWe'd love to hear from you if you are:

• customer focused with an understanding of the importance of great service
  
  a team player, but also can work on your own initiative



• well organised and adaptable



• willing to learn new skills



• have a positive attitude
  
  The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


• Substantial pension scheme of up to 10% basic salary



• Free entry to National Trust places for you, a guest and your children (under 18)



• Tax-free childcare scheme



• Rental deposit loan scheme



• Season ticket loan



• EV car lease scheme



• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts



• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.



• Flexible working whenever possible



• Employee assistance programme



• Free parking at most Trust places


Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (780 hrs py to 28/02/25)