Website Manager

In this role, you will ensure exceptional customer service by managing and fulfilling daily support requests for the Network Rail website within SLAs. You will enhance the website's content, user experience, and navigation, meeting production deadlines and incorporating engaging multimedia elements. By evaluating and reporting on the site's content effectiveness, you will continually refine and set best practices. You will collaborate with external development agencies to implement technical solutions, ensuring optimal user outcomes.
Additionally, you will maintain and update editorial policies and guidelines, providing training to uphold consistent digital standards across Network Rail’s platforms. Your communications will reflect Network Rail’s strategic goals and resonate with diverse audiences, making the website a reliable information source. Working with the Communication team, you will support national communications campaigns and urgent messaging, providing critical support to key user groups.

· Demonstrable knowledge of a number of digital marketing disciplines including; digital customer experience, digital insights, SEO (Search Engine Optimisation) and digital optimisation.

· Demonstrable successful experience of delivering communications through digital channels, such as website management or CRM systems.

· Experience of managing a diverse range of stakeholders and quickly, interpreting and reflecting their differing requirements.

· Proven ability to shape and deliver key messages to various audiences and their individual needs.

· Excellent writing skills, including ability to produce content quickly.

· Good verbal communication and interpersonal skills.

· Proven strong attention to detail.

· Demonstrable experience of using a Wordpress content management system, Google digital marketing products (Google Analytics, Search Console, Tag Manager etc) and a working understanding of HTML and WCAG 2.1 AA accessibility standards., Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our Safety Visio

Are you ready to make a difference in people's lives? At Network Rail, we connect passengers and freight customers, ensuring safe and efficient transportation across the country.

We're dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. To achieve this, we're committed to becoming an open, diverse, and inclusive workplace, leveraging the skills and expertise of our talented workforce. Together, we strive to create a safe and accessible railway for everyone.

Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you're passionate about making a meaningful impact, then this opportunity is for you!

‘Our passengers and freight customers are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. Watch our video to find out more!

We're continuing to build a diverse organisation which is representative of the people we serve. We want to harness the skills and expertise of our people and attract the best talent, to enable a safe and accessible railway for everyone. To learn why inclusion is important to us, please click here.

What can we offer you in return?

We have a range of benefits including:

Generous annual leave (28 days plus statutory days), with the option to buy/sell days.

Defined benefit pension scheme

75% subsidy on train tickets.

️ Interest-free travel loan for train and car park season tickets.

Discounts at stations with your Network Rail pass.

Flexible/hybrid working arrangements.

️ Volunteer leave to make a positive impact.

Plus more….

BPSS

As an arm’s length department of the UK Government, Network Rail is required to comply with a well-established pre-employment vetting process for all prospective employees. Baseline Personnel Security Standard (BPSS) checks require prospective employees of Network Rail to meet the following requirements.

• Provide eligibility to work in the UK and identity documentation

• Complete a satisfactory 3-year employment history check

• Complete a satisfactory unspent criminal conviction disclosure check for more information regarding BPSS pre-employment related checks, please visit the UK Government website for further information - UK Government - BPSS Checks