Water Distribution Operational Manager (Gwent)

To deliver Water Services' business targets in terms of customer service, asset reliability, compliance and cost. Provide technical, engineering and managerial support to the Eastern Area Water Distribution Manager in the Gwent area.

This will include:

1. Effective and active management of Operational Supervisors and front line operating and maintenance teams in a geographical area.

2. Supporting the Area Distribution Manager in delivering the optimal performance of water distribution assets (Primarily, Water Distribution Network, Water Pumping stations, Water Holding tanks (Service Reservoirs). This will be achieved through managing a team of colleagues. You will lead on the delivery of key business targets in relation to health and safety, water quality, water reliability, customer service and cost efficiency.

3. Continually review asset and teams' performance to achieve key business targets.

4. Deliver and achieve high levels of customer service and satisfaction to achieve upper quartile regulator performance through C-Mex surveys (satisfaction survey) and Quantitative measures example complaints and repeat calls received.

5. You will be responsible to ensure area drinking Water Safety Plans are accurate and up to date ensuring effective risk mitigation and controls are in place. Work collaboratively with stakeholders for example Water Science, Water Assets and Water Capital teams to help manage risks and deliver improvements through operational processes, maintenance plans and capital investment.

6. Deputise for the Area Distribution Manager when required and lead the team during emergencies, and absences.

7. Health and Safety management for all those involved in the delivery of Water Distribution activities in the geographic operating area, including direct and subcontract supply chain.

8. Ensure compliance with all statutory and legislative requirements.

9. Utilise performance data, information and reports to actively manage individual, team and asset performance to deliver all Water Distribution targets.

10. Promote and lead regular team meetings, briefings and 121s with colleagues. Support Operational Supervisors with content and delivery to ensure colleagues receive effective communications of business priorities and performance.

11. Undertake any other duties as required to meet the needs of the business.

Who you'll work with

Internal

• Water Distribution Managers, Water Production, Water Engineering, Water Science, Water Resources and Dam safety team


• The regional scientific teams, DWSP teams, planned maintenance teams, local asset management teams and Business Improvement team.


• Water asset management team, asset strategy and capital delivery teams, internal audit team


• Water Network Alliance.


External

• Contract partners to ensure projects deliver the required outcome.


• DWI as required in support of the Area Distribution Manager


• External auditors
  
  Experience in maintaining and operating a water distribution network at a senior level

Experience of leading/ managing a team of colleagues to deliver great customer service
Experience of achieving Water Quality standards

Qualifications

• A higher national diploma, or equivalent, in engineering or science


Experience

• Previous experience of managing or supervising operational teams or operated at a senior technical, engineering or scientific support level


Knowledge & Skills

• Enthusiastic about putting our customers first every day


• An effective team player, supporting other team colleagues and promoting best practice and standardisation to improve business performance


• Able to demonstrate a good technical understanding of water treatment process engineering


• Has a good understanding of Drinking Water Safety Plans and risk assessment methods and has the technical ability to assess risks to water quality, review asset performance and implement improvement actions


• Good analytical and data interrogation skills and an ability to extract relevant information and present it in a logical and structured manner


• Able to demonstrate good communication skills and effective people and team management, including leading team meetings, briefings, 121s and performance reviews


• Able to demonstrate commercial awareness of cost and budgetary management and delivering efficiencies in operational budgets


• Has a strong focus on problem resolution and has the tenacity and determination to see through a job to its full conclusion


• Good awareness of the principles of Lean operations and able to translate these principles into day to day operations


• A team player who is flexible and adaptable to changing situations and can present a positive and constructive approach to others within the team
  
  Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.


To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company's required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work.

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

• Variable pay schemes (your salary will always stay the same, but depending on the performance of the company you could receive a yearly bonus)


• Enhanced employer pension contributions - Up to 11% employer contributions


• Enhanced family friendly policies


• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes


• Reduction on gym memberships and high street shopping


• Cycle to work scheme


• Car-leasing scheme


• Health CashBack scheme


• An employee assistance programme for employees and their immediate family


Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment.