Warehouse / Customer Service Administrator

The overall aim of the role is to work in collaboration with the Customer Service Team, in communication with Operations and Transport to provide efficient and outstanding customer service. The CS Admin will work as a key business representative, providing visiting drivers with excellent customer service and carrying out an excellent administration service for the Customer Service team.

• GCSE grade C and above In English and Maths;


• Recent administration experience in a warehousing and logistics environment;


• Recent experience of working closely with Operational and Transport Teams for service delivery;


• Excellent working knowledge of Microsoft office products, particularly Microsoft Excel and Word.


• Experience of operating multiple computer systems on a daily basis.


• Ability to develop good working relationships with customers and colleagues.


• Experience in communicating at different levels across an organisation and the ability to adapt tone and style to suit audience;


• A demonstrable track record of excellent organisational, analytical, prioritisation and problem solving skills, e.g. able to establish a clear structure to your work to maximise the best use of your time;


• The ability to deal with and manage competing priorities with precision and accuracy;


• Professional written communication style;


• Experience in problem solving and working proactively towards solutions., Customer Service Orientation


• Diligence


• Teamwork and Collaboration


• Communication


• Flexibility/Adaptability


• Relationship Management


• Resilient


• Problem Solving
  
  Jenkins Group is a port-centric cargo handling, warehousing, and logistics business specialising in the paper and forest products sectors. Our excellent customer care and engagement is built on our foundation of a strong operational performance, carried out in a safe and compliant environment. We have a solid record for outstanding service, streamlined facilities, plus exceptional management and logistic capabilities. Our customers are typically global forest product manufacturers and our core market is bulk and containerised cargo shipments arriving into the UK and Ireland by sea.


Jenkins has been at the forefront of innovative port logistics solutions for over 40 years, consistently delivering a quality service across a range of activities from stevedoring, container operations, warehousing and road transportation services. We are headquartered in Belfast, Northern Ireland and operate in 13 different locations across the UK and Ireland, including Belfast, Dublin, Hull, Liverpool and Sheerness.

In return, we offer:

• Salary £27,500 O.N.O;


• Free on-site Parking;


• Contributory Pension Scheme;


• Life Assurance;


• Professional Development Opportunities;


• Opportunity to be part of a strong private equity backed business at an exciting stage in our growth.