Visitor Services Assistant

£23795

Ravenglass & Eskdale Railway, Ravenglass, Cumbria

Posted 2 weeks ago, 3 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: e963b0416611401f8fee4afb7481f1d0

To provide consistently high standards of visitor care at all times when welcoming visitors to the site; processing ticket and retail sales; answering visitor queries and providing information about the site and local area.

To be proactive in the selling of merchandise and the promotion of events to achieve targets and increase spend per head.

To provide the highest possible standards of presentation ensuring all displays, fixtures, fittings and premises are maintained to a high standard of stock levels and cleanliness.

To keep up to date with and have a sound knowledge of the site, highlighting past present and future events to ensure consistently excellent product knowledge.

To respond to complaints; listen to feedback from our visitors and ensure that it is used positively to influence and develop the organisation and its activities.

To assist in the delivery of events on and off site including set up, stewarding and breakdown.

We are looking for someone who has a genuine passion for customer service and enjoys working as part of a team. You will have excellent communication skills and the ability to manage customer expectations efficiently, be flexible, focused, self-motivated and be effective at time management and organisation. Basic computer knowledge and money handling experience would be an advantage. Some weekend and public holiday working will be required.

Become a part of our award winning heritage railway and busy visitor attration. As we approach the start of our busy season, we are seeking an enthusiastic and customer focused individual to join our Visitor Services team to work on Fridays and Saturdays. As a first point of contact, you will provide a friendly welcome to our customers and visitors, dealing efficiently with their enquiries and always ensuring outstanding customer service.