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Veterinary Receptionist

Linnaeus

Veterinary Receptionist

£23795

Linnaeus, Leicester

  • Part time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 3 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 66013044e2134d9d8d833f7dd78125c4

Full Job Description

We would like to hear from candidates who are friendly, customer-focused and confident working in a busy environment.

The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service.

Roles and Responsibilities:

  • Welcoming and registering new customers.

  • Booking in customers and making sure they receive gold standard care

  • Answering the telephone and dealing with a range of customer queries

  • Managing customer expectations regarding wait time.

  • Administration duties e.g. scanning paperwork, filling in forms etc.

  • Taking payments

  • Promoting offers and services

  • Remaining calm, courteous and professional at all times, regardless of a client or visitor's behaviour.

    A minimum of 12 months' experience dealing with customers in a customer facing role.

  • Reception or Client Care experience

  • Cash handling and till operation

  • IT skills - confident in the use of Word, Excel and Outlook as a minimum

  • Knowledge of client-based computer system and using a multiple line software-based telephone system

  • English and Maths GCSE and good general education

  • Any form of client care/ Veterinary receptionist qualification

    Established for over 100 years, we offer primary care services for small animals across the county of Leicestershire.


    • Amongst our many primary care services we also have a referral center and dedicated 24-hour emergency service that is open twenty-four seven.

    All our practices are RCVS accredited meaning we continuously aiming to provide a high-quality service for our patients giving them a long and happy life

  • 5 weeks holiday plus bank holidays and Birthday Leave

  • Career progression opportunities

  • Staff discount schemes

  • Life Assurance

  • Enhanced sickness pay

  • Enhanced equal family leave

  • Employer contribution pension scheme

  • Wellness program including:

  • Employee assistance program

  • Eyecare voucher scheme

  • Free annual Flu jab

  • Cycle to work scheme

  • Recruitment referral reward scheme