Urgent Care Receptionist

An opportunity has arisen for a receptionist to work within County Durham & Darlington Minor Injuries/Urgent Treatment Care Centre at Bishop Auckland, Responsible for the greeting of patients and visitors to the Department and all reception duties concerned eg filing / photocopying / e-mailing/scanning/booking transport.

Responsible for the timely and accurate management of patient information in the Department

Responsible for registering new patients on the SystmOne ensuring data is retrieved and recorded accurately

Booking of fracture clinic appointments

Support the organisation of home visits, ensuring clincal notes are ready for GP's

To receive and deal with telephone calls from patients, GP's, NHS 111 and other health professionals.

As a Receptionist you will be part of a team providing an efficient reception and administration service. As first point of contact you will need to demonstrate excellent interpersonal skills and the ability to communicate with staff and service users alike.

You will need a good knowledge of computer systems in particular SystmOne, and possess excellent organisational skills and be confident in completing both individual and team tasks. Duties will include a wide range of admin tasks and reception work.

Due to the nature of the work you will need to demonstrate a good understanding of confidentiality and a non-judgmental attitude is essential.

7 days a week 24 hours a day on a varied shift basis, weekends, days, evenings and nights. In addition you may be required to help cover in other UCCs across the County.

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary £23,200, to apply you must have Right to Work in the United Kingdom. If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post