Undergraduate Placement Year 2024 u2013 Customer Services Intern

Join us for your placement year in summer 2024! Our internships are designed to give you an insight into what it's like to work for a world-renowned brand with a culture of support and community.The Customer Services Intern is an exciting role for the opportunity to help shape change within our After Sales Department.We are the first point of call for many customers into the business and strive to deliver a great Customer Experience as the market leaders in the heating and hot water industry.You will be primarily responsible for:The internal Knowledge BaseSupporting the Training TeamAble to be a great communicator between advisors and managementFulfilling the role of Customer Service Advisor as and when requiredThe ability to help shape change and ensure that the department is evolving at a fast pace to keep up with external and internal demandsWork independently but also as a valued team member

Please note that to be eligible for this role, you must be an undergraduate student seeking a placement year as part of your degree - if you do not meet these criteria please consider applying for other positions.Our ideal candidate should:Have a Maths/English GCSE pass or equivalent passGood communication skillsThe following skills and attributes would be a bonus but aren't essential to the role:Ability to drive customer service as a profession

Weu2019re the nationu2019s favourite heating brand, here to warm up peopleu2019s homes, lives, and futures.First thingu2019s first, weu2019re flying the flag for a more responsible age of heating in the UK, looking after both people and the planet. The world needs more green technologies and weu2019re right in the thick of it, with our brand-new heat pumps and hybrid heating systems.But itu2019s not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause u2013 delivering brilliant customer support and exceptional engineering.And as an organisation of more than 1,800 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work u2013 weu2019re no strangers to rolling our sleeves up,
getting stuck in, and helping out.If that sounds like something youu2019d like to be a part of, weu2019d love to meet you.Come and work #LikeABosch at Worcester Bosch.

Expected Start Date: July 2024Working Hours: 39 hours a week; Monday u2013 Thursday 08.00 - 17.00 and Fridays 08.00 - 16.00 with a 1-hour unpaid lunchbreak.This 1-year internship comes with the following benefits:20 days annual leave per year plus bank holidaysHybrid working options availableAccess to the Perkbox Benefits platformDiscounts on products from across the Bosch GroupEnhanced pension contributionsAccess to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and eventsVolunteering daysPolicy to support growing familiesHealth & wellbeing support including: over 200 trained mental health first aid champions, free of charge employee assistance programmeAnd more!Deadline for Applications: Friday 3 May, 2024 - please note, we reserve the right to close this vacancy at any time, so we encourage candidates to submit their applications as soon as possible.Right To Work: please ensure you have a valid Right
To Work in the UK status for the entirety of the placement year upon submitting an application.