Triage Caller

Working as part of the Triage Caller team, you will play a rewarding role in shaping the overall experience of Ascenti’s customers by moving patients through the triage process.

Triage is a medical term which describes the process of reviewing patient details and finding the right order and route to treatment for every individual.

You will have regular coaching and 121 support in your role and will enjoy working as part of a busy task focused team, with the opportunity to take home a monthly bonus (see below for more details).

Day-to-day you will speak with people over the phone who have been referred to Ascenti for treatment and will use your strong attention to detail and an understanding call manner to:

• Call patients who have been referred to Ascenti for treatment to discuss and assess their injuries over the phone.


• Make an appropriate recommendation based on the information obtained during the call and using any SLAs or guidelines provided.


• Direct patients to the most appropriate treatment pathway.


• Deal with internal queries sent by the triage administration team.
  
  Good PC/keyboard skills


• The ability to cope well under pressure and keep a cool head


• An excellent telephone manner and very good attention to detail


• A flexible approach with the ability to adapt quickly to meet the demands of a busy environment


• Educated to GCSE level or with equivalent professional experience
  
  Ascenti helps to improve the lives of millions of people in the UK every year and is at the forefront of providing the best physiotherapy and mental health treatment to the nation.


The team is made up of 750 employees in total, with healthcare professionals working across the UK to treat thousands of patients every week. 150 staff are based at the Fareham office and work to support our nationwide network of clinicians, delivering the infrastructure and services needed to deliver a top-notch experience to customers.

Following a period of significant growth and with demand for Ascenti’s award-winning healthcare services continuing to increase, many of the Fareham based customer support teams are undergoing expansion and further investment - so it is an exciting time to join!

Ascenti Triage Callers benefit from a monthly target-based bonus scheme which could see you earning up to an additional â£2,500pa on top of the basic salary package.

Full-time Triage Callers work Monday – Friday, 37 hours per week with a half hour lunch break. You will have to work 1 in 4 Saturdays where you will get the time back in lieu the following week.

Ascenti are open to part-time and condensed hours working requests. If this is something that you are interested in, please get in touch or make a note on your application.

Culture and benefits

In this role you will have 25 days of annual leave (+ bank holidays) and a great loyalty based benefits package, which includes Vitality at Work membership, enhanced family (mat & pat) leave, free and discounted healthcare services and many other perks and rewards.

Ascenti’s Customer Support Teams are committed to continuous learning and progression, meaning that there will also be ample support and coaching in your role, with opportunities for you to develop if you wish.

The goal is for Ascenti to be a workplace that creates a sense of belonging for everyone. This means that they actively work to promote equal opportunities across all that they do, including when recruiting new talent.