Transport clerk

Part of the Distribution Centre team that provides great service to our stores, ensuring customers have great availability and standards of product by completing administration activities and clerical support in the Delivery Service function so we can serve our stores and operate safely

You will be responsible for

• Providing operational support to colleagues and Managers by:


• Completing a full handover to the oncoming clerks, sharing all relevant information.


• Answering telephones and responding to queries from stores or Distribution Direct, inputting them onto the online log. Completing all reports and sending these to the relevant people.


• Manning the Goods Out desk, issuing Drivers their assigned work/journey and conducting the pre-brief. Completing the de-brief, investigating any route or time discrepancies and escalating issues to the Delivery Service Duty Manager if required.


• Collating, recording and reporting information as required for a safe, smooth, efficient Delivery Service operation. Maintaining all relevant systems so they are accurate and used to their full effectiveness.


• Liaising with other operational areas of the Distribution Centre/Tesco/Agencies/3rd Parties as required.


• Complete administrative checks and routines in line with the operating model policies and procedures. Maintaining the Tesco agreed trackers so we can track and monitor our people information and performance


• Provides Administrative Support by:


• Being helpful and friendly in all interactions with colleagues and Managers.


• Feeding back to Managers common trends, patterns and concerns with any queries or questions colleagues continually raise or information that indicates there may be a problem.


• Being approachable and confidential; building trust based relationships across the Delivery Service function.


• Being thorough and detailed in everything I do, so we deliver a safe, legally compliant and efficient operation.


• Completing admin as required by the Delivery Service Team Managers/Delivery Service Lead Manager so they are free to focus on more complex things and looking after their teams.


• Communicating and handing over to the Delivery Service Team Managers and Clerks/Drivers/Shunters.


You will need


• I connect with my colleagues, sharing knowledge, experience and best practice. I understand the importance of what I do and work collaboratively to deliver results. I make time to build strong relationships, reaching out across the business to network with colleagues and find new ways to improve what matters.


• I am warm and welcoming in every interaction with customers and colleagues. I respond to people appropriately and ensure they feel seen, heard and recognised. Through listening and taking appropriate action I gain commitment from my team


• I use my energy and resilience to keep momentum going when working in challenging environments, keeping focus on my objectives. I act quickly, making decisions based on what is right for customers and colleagues to ensure my Distribution Centre standards are maintained at all times.


• My colleagues see me doing the right thing both when things are going well and when times are tough. I know how to be at my best and inspire confidence in those around me.


• I am aware of what our competitors are doing and continually identify ways to improve our Distribution Centre for customers. I am keen to build and deliver new initiatives, providing feedback on how they could be further improved.
  
  Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving Britain's shoppers a little better every day'. Our business was built with a simple mission - to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them. In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.


At Tesco, inclusion means that Everyone's Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging. Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best. Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues - who in turn help to build the success of our business and reflect the diversity of the communities we serve.

We offer excellent benefits that help make Tesco a great place to work. These include but aren't limited to:

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)


• Request flexible working from day one


• Get 10% off and 15% at pay day weekends - save up to £1,500 a year with your Colleague Clubcard with an additional card to share with family outside your home


• Access to free wellbeing services with a range of resources to support your mind, body, and life


• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%


• Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes


• Uniform provided and policies to support you for all of life's moments, big and small