Town Centre Ambassador Supervisor

We have a great opportunity for an Ambassador Supervisor to support the Client Account Manager, leading the team, and being a point of contact for our client. A position that allows flexibility in both shifts and days worked during the week., Leading and motivating the Ambassador team, making sure they have the tools and equipment to do their jobs

• Patrolling and monitoring staff.


• Preparing the Briefing for the team


• Dealing with all enquiries and complaints


• Preparing the weekly deployment (Rota) plan to the Client account Manager.


• Excellent level of computer literacy in Microsoft Office, including, Word, Excel and Outlook


• Strong leadership skills


• Speaking with the public and providing assistance with directions and issues they may have.


• Experience in customer service and local knowledge useful although training will be given to the right candidate.


• Organised and self-motivated


• Compiling reports on team's activities for the week and submitting them to the Client Account Manager.


• Experience with reporting to senior management.
  
  At NSL, our vision is to make the UK a safer, fairer and better place to live and work. We help our clients innovate and improve services to deliver better outcomes. Built on trust and respect, we are driven and inspired to deliver as one team and are proud of what we do. We provide frontline, back office and customer support services to design and manage places used by the public and provide national enforcement expertise at our borders and infrastructure.
  
  20 days' holiday plus bank holidays


• Pension Scheme


• Staff benefits designed to suit your lifestyle - from discounts on retail shopping, travel and socialising to health & wellbeing


• A Career development pathway that is tailored to you with our Learning and Development Team and Apprenticeship Programme


• Further career opportunities across our businesses within a range of different industries including Transport, Technology and Debt Enforcement.


• Enhanced Maternity and Paternity Package subject to eligibility criteria