Tenancy Services Advisor

Are you a Midland Heart colleague seeking a fresh career opportunity? One that will test your resilience and your ability to deliver positive outcomes for challenging and vulnerable customers - all whilst proving vital support to your own team members? If so, we have an opportunity for the right individual to join us as a Tenancy Services Advisor.

In this key role, you'll provide vital support to the delivery of tenancy management services. You'll work closely with our Tenancy Services Officers to support the delivery of their caseloads, including co-ordinating their schedules and producing reports.

The role is however, far more than just team support and admin. You'll also be allocated your own caseload of lower-severity tenancy issues (including but not limited to untidy gardens, fly tipping, un-allowed pets etc.) - working proactively to deliver positive outcomes which safeguard our customers, many of which demonstrate challenging behaviour or are vulnerable.

As part of our 'Smart Working' model, you'll be required to travel to the different geographies that Midland Heart operates within to meet the demands of the service, ensuring you deliver a brilliant service to our customers, as well as having some flexibility to stay on top of your caseload, working from home.

• Previous experience of working closely with vulnerable individuals to deliver positive outcomes for their customers.


• Previous experience of addressing challenging customer behaviour.


• Previous experience of managing a complex high-volume caseload.
  
  Who are Midland Heart? We're a large and ambitious housing organisation providing more people an affordable place to call home. We welcome colleagues from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed.