Telephonist, Alex

To operate the Switchboard in accordance with the telecommunications operational policies and procedures. Maintain a professional image at all times whilst working in a busy environment. To collate information for daily rotas, telephonists information re doctors and other clinical staff on call for 09.00 17.00 and out of hours for Alexandra, Kidderminster and Princess of Wales hospitals. To collate information for daily rotas for telephonists information re daily rotas for all non-clinical areas re Facilities, Pharmacy, Physiotherapy, Endoscopy, Estates and Tradesmen on call for the hospital, Trust properties and Mental Health Partnership sites. Ensure all changes in rotas are recorded. To answer general queries/provide information for the general public, members of staff and make every effort to locate staff or patients efficiently and politely. To operate the bleep system on the Alexandra site which includes daily test calls for paediatrics, obstetric and cardiac arrest teams giving out
clear, precise instructions, ensuring appropriate people answer and the crash bleeps are working correctly. Be responsible for fast bleeping doctors, ensuring appropriate doctors respond and aclear message relayed. Be responsible for getting the Trauma Team to A & E, this includes doctors, consultants, theatre nurse and haematology. To operate the Kidderminster bleep system via the Siemens console facility. To test daily the cardiac arrest team and each Wednesday the Paediatric Theatre Cardiac Team ensuring the appropriate team respond. Be responsible for sending out cardiac arrest and paediatric arrest calls and connecting ward or department to 999 for an emergency ambulance to attend. To keep up to date with all emergency procedures, e.g. cardiac arrests, trauma alerts, major incidents, internal alarm procedures, switchboard failure and fall back procedures and to be able to carry out the Telephonist responsible duties to all incidents. Fire procedures: Alexandra and Kidderminster
hospitals and out of hours for Hillcrest unit. Ascertain where the fire is, call fire brigade. Notify appropriate people to attend the incident. Complete fire incident form and fax 2 copies to Worcester. To order taxis and record all requests for Alexandra, Worcester, Kidderminster, Princess of Wales, Mental Health Partnership hospitals and properties. To undertake any other duties appropriate to the grade to cover sickness and annual leave as requested by the Switchboard supervisor.