Technology Support Analyst

Core Requirements Promotes and assists in the implementation of procedures designed to attain and maintain compliance of the ISO27001 (BS7799) and other relevant IT standards. This will involve following and suggesting improvements to Information security processes that ensure compliance and accreditation with IT security best practice Logging problems with national and local helpdesks and managing to satisfactory conclusion. Providing user support on the Service Desk, ensuring all calls are logged and resolved or passed to a senior member of the team. Creating training and information materials Participating in Change Advisory Boards, making suggestions on improved ways of working. Organising, booking and advertising Training Sessions. Assisting in audits. Acting as a first point of contact for customers and staff, dealing with telephone calls to the department, transferring them in a timely manner and taking messages. Production of articles for inclusion in weekly and monthly

communications to staff. Organise meetings on behalf of others Keep up to date with national guidance and Provide policies, highlighting any required changes to the departments manager. Maintaining user system accounts and permissions Ensuring recording of all work in line with the organisations procedures, ensuring all work is appropriately approved and authorised through the change control processes. Routinely checking data held on configuration items and ensuring this is kept up to date and all identified gaps are rectified. Systems Speciality Creating and assisting stakeholders with system process creation. Making agreed updates to system configuration under the guidance of a senior member of the team. Delivering training to end users. Expert knowledge of Access Group Systems or other Health or Social Care systems.