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Technical Support Engineer - Power Generation

Service UK - United Kingdom Birmingham Remote Atlas Copco Atlas Copco Ltd May 21, 2024 June 18, 2024

Technical Support Engineer - Power Generation

Salary Not Specified

Service UK - United Kingdom Birmingham Remote Atlas Copco Atlas Copco Ltd May 21, 2024 June 18, 2024, Birmingham

  • Full time
  • Permanent
  • Remote working

Posted 3 weeks ago, 23 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 667ba5f7b9a44cfc8318f42dafd5d269

Full Job Description

  • .fit_to_content { width: 100.0%; height: auto; } Passionate people create exceptional thingsDid you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?Join us on our journey for a better tomorrow.Job Mission- Purpose:To contribute to Atlas Copco Power Technique's profitability by technically supporting PTS teams and customers to increase parts & service sales.Your role: To provide customers with technical support for their Atlas Copco generators and ESS (Energy Storage Systems).provide customer support to resolve technical and application problems. Including occasional on-site presence. Warranty Claim handling.Service Bulletin Administration.Support dealers with warranty claims as and when required. Support service Operations Manager with work-in-progress management.Provide on-site and remote support for service engineers.Preparation and provision of internal and external technical service training To provide a first-class level of customer support to our customers.Undertake special project work as required.Attend annual product training at our factories in Spain and China.To succeed, you will need: Excellent technical knowledge of at least one of the following lines: ESS Systems, Diesel Generators is essential. Proven experience in Customer Support.Goal-focused mindset, focusing on achieving targets and maintaining effectiveness. Tolerant, determined, motivated and able to work in a tenacious and Agile work culture.You have strong interpersonal skills and the ability to collaborate with our teams and external partners. You can work both individually or be a valuable member of a team.Good standard of presentation skills.Have a good level of PC knowledge including Microsoft 365 applications.Desirable: Good basic knowledge of at least two of the following lines: ESS Systems, Diesel Generators, You are fluent in English, as this is our internal language.Educational requirements: A national certificate in mechanical engineering is essential. Apprentice trained and knowledge of Atlas Copco systems is desirable. High-quality engineering background and technical service experience in generators/lighting towers/pumps/ESS Systems is essential. Product & service knowledge of lighting towers & centrifugal/piston pumps is desirable. Prepared to travel throughout the UK and Ireland. A full clean driving licence and right to work in the UK are essentials for this role. In return, we can offer you: Training from day one, with at least 40 hours of training offered per year.A satisfying career - we are passionate about the development & progression of our employees and have high targets and objectives regarding equal opportunities and the promotion of females within our business.We offer a benefits package including health insurance, paid leave, retirement benefits, free parking and an on-site gym.We offer a diverse working environment that is collaborative and aims to create a workplace where you will be valued, proud, empowered, respected, developed and rewarded.Your chance to be proud of contributing towards leading innovative 'power' solutions.Come and check for yourself! We're ready for you, what are you waiting for?About the Company:Atlas Copco Power Technique forms part of the Atlas Copco group, which was established in Sweden in 1873. Atlas Copco Power Technique in the UK is made up of a small, dedicated team of outstanding employees who support our distributors and customers with our wide range of solutions. The operations within the UK are, for the most part, dedicated to sales, service and installation. Atlas Copco Power technique has its UK head office in Hemel Hempstead, Hertfordshire.Power & Flow is a division within Atlas Copco's Power Technique business area. Guided by a forward-thinking approach to innovation, the division designs, manufactures and markets a comprehensive range of mobile and energy-efficient generators, light towers, pumps and ESS (Energy Storage Systems). These are used in a wide range of industries including construction, mining, oil and gas, and rental. Diverse by nature and inclusive by choiceBright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging. {"@context":"http://schema.org/","@type":"JobPosting","datePosted":"2024-05-21","hiringOrganization":{"@type":"Organization","name":"Atlas Copco Ltd"},"identifier":"143168-all","jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","addressRegion":"Europe / Middle East / Africa","addressCountry":"UK - United Kingdom"}},{"@type":"Place","address":{"@type":"PostalAddress"}},{"@type":"Place","address":{"@type":"PostalAddress"}}],"title":"Technical Support Engineer - Power Generation","validThrough":"2024-06-18"}

    Excellent technical knowledge of at least one of the following lines: ESS Systems, Diesel Generators is essential.

  • Proven experience in Customer Support.

  • Goal-focused mindset, focusing on achieving targets and maintaining effectiveness. Tolerant, determined, motivated and able to work in a tenacious and Agile work culture.

  • You have strong interpersonal skills and the ability to collaborate with our teams and external partners. You can work both individually or be a valuable member of a team.

  • Good standard of presentation skills.

  • Have a good level of PC knowledge including Microsoft 365 applications.

  • Desirable: Good basic knowledge of at least two of the following lines: ESS Systems, Diesel Generators,

  • You are fluent in English, as this is our internal language.

  • Educational requirements: A national certificate in mechanical engineering is essential. Apprentice trained and knowledge of Atlas Copco systems is desirable.

  • High-quality engineering background and technical service experience in generators/lighting towers/pumps/ESS Systems is essential. Product & service knowledge of lighting towers & centrifugal/piston pumps is desirable.

  • Prepared to travel throughout the UK and Ireland.

  • A full clean driving licence and right to work in the UK are essentials for this role.

    Atlas Copco Power Technique forms part of the Atlas Copco group, which was established in Sweden in 1873. Atlas Copco Power Technique in the UK is made up of a small, dedicated team of outstanding employees who support our distributors and customers with our wide range of solutions. The operations within the UK are, for the most part, dedicated to sales, service and installation. Atlas Copco Power technique has its UK head office in Hemel Hempstead, Hertfordshire.


    • Power & Flow is a division within Atlas Copco's Power Technique business area. Guided by a forward-thinking approach to innovation, the division designs, manufactures and markets a comprehensive range of mobile and energy-efficient generators, light towers, pumps and ESS (Energy Storage Systems). These are used in a wide range of industries including construction, mining, oil and gas, and rental.

    Diverse by nature and inclusive by choice
    Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

  • A satisfying career - we are passionate about the development & progression of our employees and have high targets and objectives regarding equal opportunities and the promotion of females within our business.

  • We offer a benefits package including health insurance, paid leave, retirement benefits, free parking and an on-site gym.

  • We offer a diverse working environment that is collaborative and aims to create a workplace where you will be valued, proud, empowered, respected, developed and rewarded.

  • Your chance to be proud of contributing towards leading innovative 'power' solutions.

  • Come and check for yourself! We're ready for you, what are you waiting for?