Technical Lead - Legal Advisory

We now have a fantastic opportunity for legal professional to join Legal Services Team in Bristol as a Technical Lead, supporting the team of Legal Advisors on a permanent basis. This role will be delivered on a flexible hybrid model of working three days from home and two days at our Bradley Stoke office.

This team provides initial legal advice and assistance to our RAC and corporate partner customers covering a range of private law matters, offering positive resolutions over the phone, including policy application and guidance on all products provided by and/or serviced by RAC Legal Services

As part of the team you will provide services for our prestigious corporate partners, including many well-known brands across the insurance, banking and financial services sectors, as well as offering access to advice and support to over 2 million of our own members.

What You'll Do…
As well as providing support to the Legal Advisory management team in assisting with the daily operations and workflows within the team, you'll also be responsible for;

• Deliver exceptional service to our members and other customer through the provision of high quality legal advice over the phone on most private legal matters.


• Utilising data and CRM/database to record accurate details of all interactions


• Keep up to date with the law, our internal processes and policies to enable you to support the rest of the Legal Advisory team with all things technical


• Your role will be divided between helping both customers and colleagues.


• You will support the Quality Assurance and Training Manager with their quality motoring and through coaching and rounded feedback, support the team on their continuous improvement journey.


• Manager complaints from within the team to resolve them in a timely matter whilst keeping customer satisfaction at the heart of everything you do
  
  To be considered for this role you'll need no less than 6 months experience working in a customer facing role, along with;


• You'll be a Law graduate (LLB and post graduate qualification eg. LLM, LPC/LSF or BVC) and/or equivalent legal/insurance qualification or have allied industry gained work experience.


• Excellent communication skills, both verbally and written, along with the ability to communicate to clients and colleagues at all levels.


• High level time management skills and the ability to prioritise and meet deadlines/manage own and others workload.


• Strong administration and organisation skills and a high level of attention to detail.


• A broad range of IT skills including knowledge of Microsoft Office Tools & Applications.
  
  At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you'll have all these extra benefits:


• FREE RAC Ultimate Complete Breakdown Service from Day One.


• 25 days annual leave entitlement plus bank holidays.


• Option to join RAC's Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings.


• 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.


• Family leave support including paid time off, flexibility and resources to help balance work and family commitments.


• Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.


• Car salary sacrifice scheme - after 12 months of employment, where you'll enjoy significant tax savings, including electric vehicle options.


• Access to Orange Savings, our online discounts portal offering 1000's of savings on high street retailers, supermarkets, holidays, tech and much, much more.


• FREE onsite parking.