Technical Client Advisor

The primary duties of the TCA are 1) Evangelising Lenovo products, services, and tools to customers 2) Managing customer technical escalations and working with our internal Level-2 support and development teams to resolve 3) building original content (presentations, videos, whitepapers etc) around Lenovo solutions. The TCA must be able to confidently communicate with customers, both technical and commercial. It is expected that the TCA will build a deep knowledge of the Lenovo client device product range and will be the 'go-to' person for many pre/post sales technical requests. The TCA is not expected to handle any break/fix 'warranty' or product QA issues.

Product Scope

Primary: Lenovo Commercial Client solutions (Tablet, Laptops, PCs, Workstations, smart office, deployment and management tools, Lenovo services, cyber security).

Secondary: Servers / Infrastructure. A.I.

Key Areas of responsibility:

• Work alongside Lenovo commercial sales teams in a technical presales capacity


• Present Lenovo roadmaps and solutions to customers


• Support Sales by completing the technical sections of customer tenders / RFPs


• Act as focal point to the customer for complex technical escalations


• Manage communication with all other internal Lenovo support teams


• Continuously maintain/enhance technical skills on relevant products / services


• Build Lenovo solution content such as training presentations, videos, articles etc


• Provide in-depth solution knowledge & product expertise of Lenovo Client device product range to sales teams


• Provide 'support' for low level technical questions from Sales


Key Interactions

• Sales organisation across all BMs


• EMEA & WW product business units


• T2 support and technical teams


• Product Development teams globally
  
  Excellent product knowledge across Notebooks, Desktops and general I.T.


• Superior problem solving & analysis skills, commitment & action oriented


• Knowledge and experience with core Microsoft Modern IT tools (MDT/SCCM/Intune)


• Strong verbal and written communication skills


• Good customer facing skills


• Results driven, team player able to effectively manage teams both virtual & remote
  
  Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world's largest PC company by further expanding into growth areas that fuel the advancement of 'New IT' technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services., This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .