Technical Business Analyst

A Technical Business Analyst with extensive experience, is a key part of the team and expected to take the initiative in ensuring the technical needs of our products are fully documented for end users, understood and met by the proposed solution.,

• Gather and document Technical / API requirements and translate them into clear outputs that can be easily interpreted by end users. This will involve attending workshops, liaising with technical team members and assessing source documentation


• Work closely with Technical Architects to ensure that the solution is fully understood


• Work closely with developers and a variety of stakeholders to ensure all solutions documented meet goals


• Provide training to users of a new system as required


• Plan and work flexibly to meet deadlines


• Maintain great relationships at all levels of the organisation


• Maintain consistently high levels of client satisfaction and effectively escalating business critical situations to as required


• Manage situations and relationships both internally and externally
  
  You will have extensive experience working as a Technical Business Analyst on large projects


• Experience of working supplier side and managing client stakeholders and 3rd parties


• Able to plan, and run workshops as required with senior client stakeholders and manage senior stakeholders effectively


• Highly proactive, talented, enthusiastic, focused, eye for detail, professional. Keen to learn and to challenge for smarter ways of doing things; a team player proud of their work who wants to share it. You like working in a fast-paced environment and are ready to inspire outstanding experiences for consumers and brands, no matter what product, service, sector, device or channel!


• You will have a customer-first mindset, with the maturity and initiative to do what it takes keep our clients happy, including some working at client locations.


• Online shopper experiences for consumers and brands, no matter what product, service, sector, device or channel!


• Deep understanding of APIs and contracts, microservices landscape


• Understanding of Cloud terminology


• Experience of Agile software delivery


• Production of technical user stories and acceptance criteria


• Analysis and design of systems (package integration and bespoke development)


• Business Process mapping and engineering


• eCommerce and retail / brand experience


• Ability to work on your own initiative to an agreed action plan


• Strong communication skills - as this role requires a high level of communication, interpersonal and presentation skills


• Strong problem solving, time management and organisational skills


• Strong commercial awareness and business acumen


• Energetic, enthusiastic with strong attention to detail


If you know some of this, even better:


• Software development experience


• Experience working with multiple different technologies
  
  At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.


Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work., Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world's leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury's, Selfridges, Shell and Tiffany & Co. We've built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we're looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client's successes and believe that anyone can show creative bravery no matter what their role is in the team.

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization-creators, doers, innovators, makers, and thinkers-who drive not just marketing, but meaningful experiences that resonate in every action and interaction.