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Team Member

K&Z Holdings - Pret A Manger

Team Member

Salary Not Specified

K&Z Holdings - Pret A Manger, Basingstoke, Hampshire

  • Full time
  • Permanent
  • Onsite working

Posted 3 weeks ago, 23 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: f5486f5f9cce409b9449ac105e6edfcc

Full Job Description

A Pret Team Member or Team Member Star works as part of a team in a Pret shop in the kitchen, front of house and delivery.

They are responsible for creating an efficient & welcoming environment engaging and "wowing" our customers and producing great quality Pret food.

Key focuses for the role are teamwork, 6 key points of service, 6 key points of production, cleanliness, and productivity.

TM/TM Key responsibilities

Right Pret People: Team Work

  • To maintain good relationships with all of the shop's team.

  • To take on jobs to balance workload across team.

  • To work in any area FOH and Kitchen, as requested by your manager (Hot Food, Coffee, etc)

  • To work together to ensure the FOH and Kitchen and delivery business is the best it can be.

  • To have a good knowledge of Pret standards in all areas of the shop.

  • To understand the importance of the Hot Chef and Barista roles and have completed the training in these areas, as outlined in the TM training plan.

  • TM Star: To be an "Ace in Place" within your shop team. To act as a role model to other TMs demonstrating good Pret knowledge.


    • Amazing Service: 6 Key Points of Service
  • To always follow the 6 Key Points of Service.

  • To serve customers efficiently, politely and quickly in an engaging manner.

  • To take the time to respond to customers' needs delivering outstanding and amazing service.

  • To complete F/O to Pret standards maintaining beautiful Langars, merchandising and seating areas.

  • To bust queues through speed of service and calling to customers.

  • To wear a clean and immaculate uniform at all times whilst on shift.

  • To ensure products are presented in bags or on trays according to Pret standards.

  • TM Star: To consistently have high performance in till speed and accuracy.


    • Delicious Food & Drink: 6 Key Points of Production
  • To create delicious food according to Pret standards in an efficient, safe environment.

  • To always follow the 6 Key Point of Production.

  • To ensure stock is rotated and used according to standard.


    • Well Loved Shop: Cleanliness and Health & Safety
  • To complete the Introduction to Pret course (classroom London, workbook UK Regions) and pass the Pret Food Hygiene test

  • To adhere to all aspects of kitchen health & safety and food safety in accordance with Pret standards.

  • To inform the shop management team of any safety concerns immediately.

  • I am responsible for ensuring I follow Food Safety Standards; and for the Health and Safety of my team and customers. I complete all training, to enable me to understand the Pret standards and safety processes I must follow. I ensure I follow these processes at all times.

  • I immediately tell my Manager when I believe standards or processes are not being met.


    • Shop Profitability: Productivity
  • To complete and pass all TM and TM training in a timely manner

  • To adhere to financial standards on tills.

  • TM Star: To consistently have high performance in bench productivity while maintaining good MTS quality