Team Leader

You will work closely with our management team and the wider team to ensure important kpi's are controlled and met.

Our Team Leader will provide support to the management team in various areas from employee relations to stock integrity.

You will be able to work under pressure and be driven to deliver objectives professionally. You must be smart enough to think on your feet and have a passion to drive the service we delivery for our customers and be bold enough to be able to cover duties with the operation.

Our Warehouse Team Leader will be expected to:

• Deal with confidential matters with the upmost integrity


• Provide support for all on shift investigations.


• Reduce waiting times on all employee relation meetings.


• Reduce processing times of stock sat in unsaleable locations.


• Track performance and provide data to the shift managers.


• Audit rosters and team breakdowns and track costing.
  
  Confident with a fair and consistent approach to people management


• Able to stay calm and focused under pressure


• Ability to solve problems independently


• Ability to communicate effectively at all levels of management


• Strong time management


• Organised and Methodical


Technical

o PC literate including warehouse software and Microsoft Packages

• Manage daily performance.


• Fully aware and compliant in GDPR


• A GREAT communicator


Experience

• An in-depth understanding of our warehouse operation


• Experience of working to deadlines and motivating others


• Experience of logistics/warehouse environment


• Able to analyse information in a timely manor


• Ability to manage fluctuating workloads
  
  We're known for helping our customers brilliantly - and it's no different for AOers. We care about more than what's on your CV, because together we can do extraordinary things., We believe AO is for everyone, and you may need us to do things in a different way as part of the recruitment journey. Fill in the below box if there's anything we need to know so we can adjust the process to support you., AO is for everyone


We should all feel that we belong. That's why we are creating a welcoming and inclusive place to work.

We're proud to be different. From how we look to the way we talk to our customers, we skip to the beat of our very own drum. We know that being different together is our superpower and we celebrate it because it makes us stronger, more creative, and better at what we do.

We believe the people we employ should reflect the diversity of our customer base; that way, we can communicate in a way that recognises all backgrounds, races, ethnicities, genders, ages, religions, abilities, and sexual orientations.

And that's why we're asking these questions. Making sure our recruitment process is inclusive is a key part of what we're doing at AO to encourage diversity as an employer.

How will we use the data?

After we've collated the data, we'll look at the patterns to assess if we are inclusive at each stage. If it turns out that we aren't, then the data may help us identify where we can improve.

The data will never have any bearing on whether an application is successful or not and will not be available to hiring managers at any stage.
How do you describe your gender identity?
How do you describe your ethnic background?
How do you like to describe your sexual identity or sexual orientation?
Do you identify as a person with a disability or are you a person with accessibility needs?
How would you describe your Neurodiversity?
If one of our AO'ers recommended this role to you, please tick the box
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By ticking, this means you are giving us your permission to keep in touch with you over the next 12 months using the information you have submitted. We will share content with you every now and then about AO and update you on relevant job opportunities. To opt out at any point, please email careers@ao.com

£28,683 per Year Permanent, Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you'll be rewarded inside and outside of work.

• Our Value Creation Plan; We've created a unique long term bonus plan for every AOer to share in our success, giving you the opportunity of an exceptional reward in return for exceptional business performance.


• Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)


• Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future.


• Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access!


• Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP's, Mental Health support and much more.


• Discounts; exclusive discounts across our product range.


• Family leave; Enhanced Maternity, Paternity and Adoption leave.


• Making a difference; 2 fully paid days a year to donate your time to any charity of your choice.


• On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised Starbucks!