Team Administrator

Management responsibilities Co-ordinating Cardiac Rehabilitation and Heart Failure services. Co-ordinating all patient appointments and following up DNAs. Transfer inappropriate referrals to the relevant teams/services. Provide cover for other admin staff when required. Arrange meetings and training sessions as required, including booking suitable venues, preparing agendas and relating papers and arranging for their distribution and organising refreshments as appropriate, as requested by the Head of Cardiac Care and the Long-Term Condition lead. Comply with Trust policies and procedures. Leadership Ensure staff absence and sickness is reported to the Head of Cardiac Care and action taken to reschedule the individuals workload as necessary. In conjunction with the Head of Cardiac Care and the Long-Term Conditions Lead, assist with developing and implementing policies and procedures to ensure the efficient running of the team. Clinical Deal with telephone queries with a professional and
efficient manner. Prioritising, and conveying telephone calls and messages and initiating action where necessary. Booking patient transport for appointments Highly organised skills to cope with a busy and varied workload. Monitoring the patient waiting list and booking appointments. Research Inputting data into various databases ensuring that information is kept up to date. Access the internet for research purposes. Communication Dealing with enquiries from patients and report calls to the appropriate person, prioritising messages. To communicate with a range of services and agencies, liaising with all levels of staff including GPs and the Acute Trusts, social services, community staff and voluntary agencies. Dealing with incoming and outgoing correspondence, ensuring post is collected, opened, recorded and distributed as appropriate. Produce accurate and timely correspondence and reports ensuring adherence to deadlines and corporate identity. Attend meetings as required to take minutes
and follow up actions ensuring that minutes are transcribed, typed and submitted in a timely fashion. Co-ordination and preparation of materials for patient education days, including circulation of information, bookings and evaluations. Order stationery and supplies as required. Ensuring all clinic appointments are booked to full capacity and within timeframes set by the Lead Nurse, Specialist nurses and the Long Term Conditions Lead Rescheduling appointments and clinics at short notice. Dealing with conflicts and complaints in a professional manner.