Team Administrator

Key Responsibilities To be the first point of telephone contact for service users, carers, GPs, identifying urgent calls and prioritising responses. Dealing with enquiries which may at times be of a distressing nature/verbally aggressive and require sensitive handling. To organise own workload using independent judgement to prioritise required tasks and duties. To provide confidential secretarial and organisational support to all staff To maintain outlook calendars. To use a range of office machinery including the use of computerised data systems and word processing facilities. To open, sort and distribute mail ensuring that urgent mail receives appropriate attention. To carry out general office duties including photocopying and dealing with / ordering stationery levels and team supplies. To support the team/ manager in organising the administrative function of the team. To process referrals to the team and update patient files as and when required. To take minutes of meetings