System Support Administration

DP World have an exciting opportunity for a Sales Support Admin, to join our Service Support team based in Southampton. We are looking for a highly capable individual with in-depth IT systems knowledge and experience, the ability to understand complex message flows linked to customs declarations and with a strong customer service focus

How you will contribute

• Support and maintain business systems to ensure 24x7 availability through monitoring, configuration and administration of the current infrastructure.


• Provide excellence in Customer Service through professional and consistent support by taking ownership at a 2nd line support level, ensuring customer satisfaction is achieved.


• Act as Technical Focal point for current and imminent projects where both internal and external customers are involved, defining system requirements where necessary.


• As part of the Service Support team, using technical expertise to plan and implement system changes for the Business.


• Work with external and internal users to define system requirements and resolve issues through problem diagnosis and root causes analysis.


• Maintain current knowledge on IT systems/applications as applicable to the business.
  
  Technical working experience of working in an IT system support function supporting a complex infrastructure stack.


• Ability to organise, prioritise jobs and manage personal workload, working under pressure and to deadlines.


• Experience working within a ticket-based service desk and prioritisation of tasks/issues


• Technical experience/knowledge of installation, configuration and security of Linux (Redhat, Oracle Enterprise Linux), Windows Server 2016


• Technical experience/knowledge with virtualized environments such as Hyper-V, VMWare and others.


• Basic understanding of IT networking concepts (TCP, NAT, Routing rules, Firewall rules)


• Unix/Linux administration skills using command line interface and scripts.


• Excellent interpersonal skills, being able to communicate effectively both written and verbal at all levels.


Desirable

• HND/Degree in a computing or related discipline would be beneficial.


• Industry recognised qualification an advantage.


• Knowledge of deployment of applications and patching on Linux (Redhat, Oracle Enterprise Linux), and Windows Server (2008, 2012, 2016).


• Experience of JMS / IBM MQ Messaging services.


• Experience of Oracle or MSSQL Database queries.


• Understanding of containerised solutions, builds and deployments based on Kubernetes, Docker and Jenkins.


• Experience in working with cloud hosted Azure infrastructure, Entra ID (Azure AD) and Intune.
  
  About DP World


Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.

We're rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.