Switchboard Operator & Real Time Admission Clerk

Candidates will commence on a Band 2, upon successful completion of Switchboards in house training programme your salary will increase to a Band 3. During the training period the post holder will be supervised at all times, they will be signed off tasks as and when they reach the required level of skill / knowledge. Once fully trained the post holder will be competent to carry out all tasks without supervision. As a member of the Switchboard team the post holder will acts as a first point of contact to the Trust for the general public and staff. Ensures that Bank Staff/Trainees maintain excellent standards of customer care. Assists in receiving all enquiries, learning to action emergency calls e.g. cardiac arrest, major incident, fire and intruder alarms as appropriate. Calling for more senior managerial support as outlined in procedures. Test crash team bleeps daily ensuring all members of the team respond and implement follow up procedures. Is capable of all day-to-day tasks
involving the i-Message communications system. For more information please see the job description attached. This job description gives only the principal duties and responsibilities of the post and the post holder may be required to perform other ad hoc duties. This job description is subject to review in accordance with any change in Trust policy or future development.