Surgery Manager

Whitstable Medical Practice has an exciting opportunity for an experienced Surgery Manager to join the team. The role will be based at Whitstable Health Centre.

The Surgery Manager provides a vital role within the surgery. Responsibilities include day to day running of the reception and associated functions ensuring they are carried out in accordance with agreed procedures, protocols and time-scales; smooth and efficient running of the reception area and be responsible for leading, managing and developing the team of Patient Co-ordinators (Receptionists) to deliver the highest quality service and support to patients, GPs and colleagues while meeting the goals and objectives of the Practice; proactively liaising with Facilities and Estates officer to ensure premises are kept clean and maintained as required.

The role can be challenging and requires the expertise of good communication, organisation and management skills. You will be an enthusiastic, motivated, and dynamic individual with a positive can-do attitude who is able to organise and co-ordinate a wide range of tasks often within tight timescales and work well under pressure. You will act as a face of the Practice and ensure patients receive a warm welcome.

Working week will be 33 hours a week, Monday - Friday between the hours of 7:45 - 18:45. (exact working pattern to be confirmed)

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications., Responsible for the day to day running of the reception and associated functions ensuring they are carried out in accordance with agreed procedures, protocols and time-scales, reporting to the Operations Manager as necessary.

Manage and support Patient Co-ordinators team, managing routine HR issues.

Ensure that all existing systems are functioning efficiently and effectively.

Provide feedback to the team about Practice matters, lead and chair Patient Coordinator meetings, attend other meetings as required.

To project a positive and friendly imagine to patients, other visitors, either in person or via the telephone.

To facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies.

Act as a role model to the Patient Co-ordinators team, supporting, motivating and promoting staff relations.

To undertake a variety of administrative duties to assist in the smooth running of the Practice.

Whitstable Medical Practice is a forward thinking single Practice PCN GP Practice based across 3 sites in the attractive harbour town of Whitstable. There are 26 equity partners and 6 Salaried GPs looking after 43,500 patients. We pride ourselves on our innovative approach to Primary Care. We are a training practice and run various in house contracts including Cataract surgery, Ultrasound, Dermatology, Physical Therapies and Audiology together with further community contracts, a Day Surgery Suite and an Urgent Treatment Centre with digital x-ray.