Surf Ops Team Leader

The Wave, Bristol, are recruiting a Surf Operations Team Leader on a fixed-term contract until October 2024.

The Wave is a slice of the ocean inland, where people of all ages, backgrounds and abilities can experience the joy of blue health and its many benefits.

Why join The Wave?

Our values as a business are the same as those we have as people. And they're very simple. We know that when people are happy in themselves, connected to a community and caring for their environment they tend to do the right thing, naturally. That's the basis of how we work.

Our ethos encourages a diverse and equitable workplace.

We offer up to 75% off surf bookings and sometimes you can surf for free.

We are committed to creating a safe, professional and fun environment.

We strive for positive impact, better in our performance and better for people and our planet.

We are adventurous, we are bold in our learning, adapt to change positively, face challenges together and explore new opportunities.

We respect and care for each other and ourselves, supporting each other because people matter.

Our 180m long lake is powered by Wavegarden. This ground-breaking technology can generate up to 1,000 quality waves per hour, ranging from 50cm (1.7ft) to almost 2m (6.5ft) in height. We can produce a new wave every 8-10 seconds.

Our Surf Operations Team Leader you will assist in the day to day running of the Surf Ops department which includes; lake experiences, safety and our customer surf journey. Reporting to the Assistant Surf Operations Manager, you will achieve this by ensuring the day-to-day operations run smoothly through people management, delegation and knowing what your departments needs at different times. You will be confident in upholding standards, expectations and rules of the department.

Our Surf Operations Team Leader:

• Be a qualified lifeguard or show willingness to work towards it


• Plan and lead the shift so that everyone is performing at their best throughout the day to enhance our visitor experience.


• Be the first point of contact for escalated customer feedback and ensure any disputes or adverse comments are resolved.


• Champion and role model the highest levels of service to the team.


• Have in-depth knowledge of our sessions, experiences and wave settings, to be able to assist visitors with their enquiries.


• Work with the Senior team to train level 1 & 2 Wavemakers in-line with their training checklist.


• Ensure your team are always adhering to high levels of lake safety SOPs.


• Comply with legal and company health and safety standards, and ensure you are following all risk assessments.


• Work with the Surf Ops managers to adapt the departments resourcing and offerings to stay in-line with targets and KPI's.


Our ideal Wavemaker will have a desire to assist others, ensuring visitors leave with a smile on their face. Our Wavemakers use their initiative effectively and take a proactive approach to any challenges that arise. They have ability to work under pressure, with a drive and determination to achieve the best, demonstrating a can-do attitude.


• Paid breaks


• 30 days of paid holiday (inclusive of bank hols)


• Pension


• Free staff surfs


• Opportunities to earn more through team incentive schemes


• Staff Discounts on retail of up 20%


• Up to 75% off your surf bookings


• Up to 40% off your food and beverage items while on shift


• Up to 25% off our accommodation


• The chance to work with a great team who work and surf together


We want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments, please let us know.

Recruiting for diversity is not simply a tick box exercise for The Wave. We are an Equal Opportunities employer, committed to building a diverse and inclusive work place.