Support Medical Secretary - Orthopaedics Elective Care

To provide a comprehensive administration/audio typing service in dealing effectively and efficiently with processing of daily workloads, and ad hoc office duties. Ensure cross cover working where possible.,

• Type dictation from audio transcription of clinical correspondence and documentation.


• Quality check documentation completed in clinical administration support.


• Ensure appropriate follow up arrangements/investigations are in place. Liaise with personal medical secretary of speciality accordingly.


• Complete any tertiary referrals to external Trusts and ensure these are completed on the PAS system. Keep track of referrals to ensure patient is promptly reviewed. Check that follow up appointments are arranged in conjunction with patient pathway.


• To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.


• Accurate use of patient information using the Patient administration System (PAS), including registration screen, checking patient details are correct, tracking of case-notes.


• Ensure all letters and discharge summaries are copied to the appropriate professionals, including patients.


• Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly.


• Take minutes of meetings, circulating to relevant groups.


• Obtain information as requested by line manager.


• Attend appropriate training, meetings and education sessions when required.


• Work with managers to review working practices, ways of working and find solutions to problems.


• Work with managers to improve quality and range of services, with resources being managed according to agreed policies and procedures.


• Ensure all mandatory training is up to date and report accordingly.


• General office duties, including incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of office environment., The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working.


The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24.

Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £18+£5 (standard disclosure) or £38+£5 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment.

From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years.

Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.

This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults' policy and comply with the Local Safeguarding Children and Adult Board procedures.

Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation.

All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action.

As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence.

A position has arisen for an experienced, well-motivated and enthusiastic support secretary to join the Orthopaedics Elective Care Group. The appointee will work within an established secretarial team who have a commitment to improve our patient experience.

The successful applicant must be able to undertake all administrative duties, be well organised, able to plan their own workload, work on their own initiative and work to strict deadlines.

It is expected that applicants will have appropriate experience working in a medical environment and have a good understanding and knowledge of medical terminology and audio typing ; experience in the use of EPRO (clinic letter tool) would be advantageous.

Trauma & Orthopaedics is based across three sites ; Aintree University Hospital, Broadgreen Hospital, and the Royal Liverpool University Hospital. The successful candidate will be required to provide support across site with a base at the Broadgreen Hospital site.,
• Excellent communication skills


• Able to use own initiative and respond to new challenges


• Self motivated and able to work with limited supervision


• Manage/prioritise own workload


• Ability to accurately maintain computerise and manual filing/documentation system


• Ability to work as part of a team


• Ability to manage difficult/sensitive situations


• Ability and willingness to undertake further training as required


Desirable criteria


• Knowledge of internal PAS system


• Ability to supervise and motivate a team


• Time management skills


• Excellent interpersonal and influencing skills


• Understanding of Trust internal policies as appropriate, Able to adopt flexible approach when required


• Ability to build and maintain good working relationships, Understanding of confidential nature of role and awareness of Data Protection Act, Educated to GCSE/O Level standard/equivalent


• RSA/OCR Level II or equivalent


• Word Processing/Audio typing Skills


• Knowledge of medical terminology and secretarial procedures, Essential criteria



• Excellent I.T. skills with knowledge and experience of all Microsoft office packages


• Experience working in an NHS office environment
  
  Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.


The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.