Support Administrator

To provide a first class, efficient & professional customer support service, maintaining the high levels of client satisfaction of the hundreds of Workbuzz clients using our technology.,

• Maintaining high level of customer satisfaction - our clients rate us 9.3/10


• Ensuring all office phone calls and support tickets are responded to within SLA


• Responding to client queries and taking ownership of any issues


• Learning how to build and deploy surveys, map data and optimise the user experience for both the surveys and results dashboards


• Supporting client projects / account requests


• Completing administrative tasks on our platform like employee data uploads, testing, and updating contact details


• Providing communications support to maximise participation in surveys


• Supporting the wider WorkBuzz team in their roles by pulling reports, setting up dashboard users, etc


• Ad-hoc need to provide out of hours support for clients in America., WorkBuzz is fast-paced, dynamic and rewarding. In our latest survey, 95% of WorkBuzzers said they were proud to work here.


• Turbo charge your career - we're growing fast, and there's room to progress


• Regular team socials and a winning culture


• Everyone has a voice and the smartest idea wins


• Clear purpose - Be part of building something which matters


• Genuine influence and control: You will play a pivotal role in setting the direction of the company


Why you will love working at WorkBuzz

• Inclusive, open, ambitious and friendly culture


• Generous share options - Become a part-owner in our growth


• Pension contribution of 5%


• Private health care, including flexibility to include dependants


• Personal development training budget - Be the best you can be, we will invest in your training and help you grow


• 24 days of holiday, 8 public holidays


• Your birthday off work


• Hybrid working - 2 days in our Milton Keynes office per week


• Regular team socials - Zorbing, Go Ape, Escape Rooms, theme parks, and more
  
  Able to demonstrate experience within a customer support role


• Tech savvy with good level of Excel


• Excellent attention to detail


• Super organised and ability to multi-task, Deliver Wow


• Ready to go above and beyond


• Aiming to be the very best you can be


• Excellent customer service ability


• Enthusiastic and a willing member of the team


• Wanting the very best for your clients
  
  We have one vision, to improve the working lives of 1 million people. We strive to help organisations create cultures where every voice matters, and every person can realise their full potential. The WorkBuzz platform provides real-time feedback from their people, advanced analytics and guides their managers where to focus improving.


Our vision is to reshape the future of work and help improve the working lives of 1 million people.