Stock & Returns Supervisor

As the Stock and Returns Supervisor, you will be responsible for the accurate upkeep and inventory management of the stock file of all the brands within the distribution centre (Waltham Abbey)

Oversee the inventory management of 3PL storage facilities ensuring DC demand is fulfilled in line with the requirements. Work closely with the Warehouse Manager to set manageable stock levels within the constraints of the DC and to assure supply to all customer requirements

Analyses daily product and supply levels to anticipate inventory problems and shortages.

Ensuring that all perpetual inventory cycles are managed and monitored. Prepare detailed reports on inventory operations, stock levels, and adjustments. Conduct Year/Month end stock counts in line with guidelines at the DC and outside storage facilities

Ensure that stock held within the warehouse is labelled, clearly identifiable and stored properly and securely where appropriate, optimizing the layout and storage of all goods on-site to ensure optimum pick efficiency

New product introduction management, set up all item measurements, put away priorities and locations for all new and returning products

Develop and maintain metrics/KPIs, reports. Create policies and procedures for warehouse activities and ensure all systems meet the standards for accreditation in line with the quality systems. Process documentation creation and update.

Oversee entire returns process, ensure compliance with established procedures and maintain effective internal control over the physical product flow

Liaise directly with suppliers and manufacturers via phone and email regarding faulty and damaged items, facilitate recouping money to the business through gaining supplier credit and maintaining company logs on the internal drive

Ensure all daily practical tasks and internal reporting activities are completed on time - including logging all faulty and damaged products on the vendor Logs, including recording cost-pricing

Maintain health and safety standards of the team in line with company procedures and legal requirements

Responsible for the management of 4 stock and returns controllers in the local branch, establish their performance goals and assess progress on a regular basis, 1. To be responsible for your own health and safety and that of your colleagues, in accordance with the Health & Safety at Work Act (1974) and relevant legislation, including reporting any health and safety hazard immediately you become aware of it.

2. To work in accordance with the General Data Protection Regulations and Data Protection Act 2018.

3. The post holder may have access to material which is confidential. It is a condition of their contract of employment that they ensure that no confidential material is leaked from the department to unauthorised personnel.

4. To implement the Equal Opportunities Policy into your daily activities. All employees are required to work in accordance with the Equality Act (2010).

This job description reflects the current scope of duties and responsibilities of the role. The post holder may be asked, and is expected, to undertake any other duties commensurate to the level of the post. As duties and responsibilities change and develop, this job description will be reviewed and may be subject to amendment.

• Ability to build an effective team in a dynamic and changing environment.



• Customer-focused and commercial awareness of managing client SLA's, measuring, and monitoring performance using various IT systems.



• Able to work on own initiative and to strict deadlines.



• Experience with Lean / Continuous Improvement teams and activities,



• Experience in transition from manual operation process to Full WMS



• Understanding any stock and space planning system is desirable



• Ability to handle multiple competing priorities for multiple projects.



• Proven Supervisory skills, and an ability to demonstrate effective leadership



• Quality, Health, and Safety skills



• Training, organizing, and planning skills



• Proven knowledge of warehouse policies and procedures



• Previous experience with NAV, BS 365, WMS



• Microsoft office and Google sheet (especially Excel, PowerPoint, and google equivalent), · Working with all your direct reports to ensure that our purpose is well executed and there is clarity in our expected behaviours and actions


· Strong organisational, interpersonal, written, and verbal communication skills

· Proactive in problem-solving and be able to independently manage timelines and priorities

· A proactive approach to problem solving and the ability to work effectively individually and as part of a wider team.

· Excellent team-player

PERSONAL CHARACTERISTICS:

Positive

Self-motivated

Professional leader

Well Organised,
• distribution: 3 years (preferred)


• Stock taking: 3 years (required)


Licence/Certification:

• Driving (preferred)
  
  Company pension


• Employee discount


• Free parking


• On-site parking


Schedule:

• Day shift


• Monday to Friday


• No weekends


• Overtime