Speciality Contracts Operational Lead

Within the Group, we have brands and businesses, which are trusted and respected by patients and healthcare professionals. Healthcare in the UK is facing unprecedented challenges - we are playing our part in ensuring we can help deliver improved patient outcomes at the lowest possible cost to the NHS.

The Role holder will support delivery of KPI and budgets across all hospital pharmacy branches and ensuring high operational and professional standards. There is an expectation that your working week will be based in branches nationwide and/or at head office when required.

Deliver training and coaching in branch to colleagues on new processes for new initiatives

Support Implementation and execution of business initiatives across all branches in the region to successfully deliver initiative outcomes

Support the appropriate resourcing of branches within the region

Ensure full compliance with all company procedures, processes and policies across all branches in the region by prioritising branches to receive support

Plan and manage branch visits to ensure that all colleagues are supported with delivery of KPIs

Monitor and track branch and colleague progress

Report branch and colleague progress to SCBDM on a regular basis

To plan and carry out operational audits within the branches as required by the business

Formulate action plans for branches to improve operational compliance and monitor progress against action plans. Reporting poor performers to SCBDM

Dispensing support as required by the needs of the business

Do you have experience of working in a pharmacy and enjoy managing people and processes?

Are you NVQ Level 2 qualified with a good understanding of GPHC Standards?

Do you have a full driving licence?, Experience working in a pharmacy with a strong understanding of dispensing and operational excellence, along with knowledge of GPHC standards.

Familiarity with process implementation, required training, and Standard Operating Procedures (SOPs).

Excellent communication, time management, and people management skills.

PHOENIX is a large and successful group of companies ensuring patients and the public have access to high-quality healthcare in the UK and across Europe. We specialise in medicine distribution, pharmaceutical care and pharmacy based primary care services. We work in partnership with the NHS, healthcare commissioners and providers as well as pharmaceutical manufacturers.

Phoenix Medical Supplies are an equal opportunities employer. We value, support and celebrate working with colleagues from all backgrounds. As part of our commitment to ensuring equal opportunities for all, we strive to support the residents in each and all of our local communities, gaining employment.

The Package

You will benefit from an excellent induction, training and support within a friendly and approachable team.

We pride ourselves on ensuring the wellbeing of our employees and providing a good working environment and benefits package, which includes:

• 22 days paid annual leave plus bank holidays, rising with length of service.


• Access to high street discounts


• Employee Assistance Programme


• Access to excellent training and development opportunities


• Medicash