Specialist Claims Consultant

Ecclesiastical Insurance, who are proudly part of Benefact Group are looking for a Specialist Claims Consultant to join our Gloucester office with hybrid working.

We will also consider candidates who can be based out of our London or Manchester office.

As a field based Specialist Claims Consultant you will be responsible for the management of major and complex losses and driving continuous improvement.

Within Claims we take pride in delivering an exceptional customer experience and believe our customers are entitled to the highest standards of service, courtesy and professionalism. We operate in small teams, provide a personal service, are highly qualified and trained to the highest technical standards.

Working within an experienced and professional team, you will be expected to take ownership of your own caseload and in addition, you must have an extremely strong team ethic, which is essential for upholding our reputation for excellence that stands us apart within the industry.

Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.,

• Claims Handling - Manage an allocation of Major and Complex losses, within own authority and in line with the Ecclesiastical claims handling strategy.


• Service and Technical Delivery - Plan, prioritise and manage individual work to deliver agreed objectives and meet SLAs to deliver exceptional customer service.


• Customer and Broker Liaison - Internal and external stakeholder engagement to deliver our Renowned Specialist programme.


• Niche Technical Claims Expert - Technical expert both outward and inward facing, for customers, handlers, Risk Services and Underwriters.


• Coaching - Provide structured coaching sessions to develop skills and knowledge within the department.


• Training - Contributing to the department training plan by identifying training needs through day-to-day referrals and audit.


• Audit - Accountable for arranging and completing internal and external audits, agreeing action plans for improvement and monitoring performance.


• Compliance - Operate within regulatory framework and identify and escalate any risks to the business.


• Complaints - Identify complaints, act upon them, and resolve in line with company policy and recommend relevant process improvements.


• Market Awareness - Represent and promote group companies at partner and industry events where required, being responsible for understanding new and developing current procedures that reflect best practise within the market.


• Internal Relationships - Support account managers, underwriters, and risk services in terms of claims intelligence and new business development.


• Projects - Provide project support as required.


• Personal Development - Actively expand personal technical and niche knowledge.
  
  ACII qualified (or commitment to achieve within an agreed timescale) or equivalent qualification.


• A significant Property Claims handling experience, preferably within a commercial claim setting.


• Sound understanding of property policy coverage issues including interpretation, conditions and exclusions.


• Demonstrable experience in complaint handling up to and including submissions to the Financial Ombudsman Service.


• Experience of effective stakeholder management.


• Confident and influential communicator with the ability to negotiate at all levels.


• The ability to build and manage co-operative and productive relationships.


• A proven track record of coaching and developing others.


• Can demonstrate a commitment to continued improvement through managing change projects. Ability to manage workload when faced with several competing demands.
  
  Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and are currently the UK's 3rd largest corporate donor, having given away £200 million since 2016. We have ambitious plans to become the UK's number one corporate donor, with strategic objectives in place to double the Group's size.


We believe it's essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

Winner of the SoGlos Gloucestershire Business Awards 'Large Business' of the Year 2023


• A competitive salary - let's discuss it


• Group Personal Pension - up to 12% employer contribution


• Generous annual bonus scheme up to 30%


• 30 days annual leave plus bank holidays, and a holiday buy and sell scheme


• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance


• Up to £300 annual personal grant to a charity of your choice


• Encouraged to take at least one volunteering day per year


• Employee Assistance Programme


• Full study support to gain professional qualifications