SPA & FOH Training Officer | Central London Community Healthcare NHS Trust

Join Central London Community Healthcare (CLCH) as aSPA and FoH Training Officer (Band 4), where you'll be a pivotal in delivering top quality training and continuing to enhance service quality. Operating fromWoodfield Medical Centre, W9 3XZ, with occasional requirement to work at our other sites across Inner Northwest, you will contribute to the mission of delivering exceptional care closer to home.

Responsibilities include effective coaching and direct involvement in quality improvement projects. The role encompasses delivering training to SPA Administrators and Front of House Receptionists. You'll be expected to develop and maintain training materials, facilitate local inductions to the department and support data analysis for training programs and service delivery. If you bring previous training experience, strong communication skills, and a commitment to delivering high-quality work, apply now to be part of our diverse and dynamic team.,

• To provide leadership to the team through effective coaching, mentoring, 121s and general support.


• To provide cross-cover for the other Team Leaders to ensure a consistent and effective administration service is always maintained.


• Take initial responsibility for the initial local resolution of problems and complaints that may arise with staff/clients. Exercise negotiating skills and tact to achieve agreement and co-operation.


• To assist the senior management team in training delivery and quality monitoring projects


• To lead on the induction and development of new members of staff (Permanent and Bank)
  
  Central London Community Healthcare (CLCH) is one of the largest community healthcare organisations in London and Hertfordshire, providing our services to diverse communities/boroughs in 11 London Boroughs - Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster - and Hertfordshire.


We are rated Good by the Care Quality Commission and are ranked among top NHS employers. Community healthcare is our focus and our passion. We champion the role of community health professionals to make sure our patients get great care closer to home.

We provide community health services to more than two million people across eleven London boroughs and Hertfordshire.

Every day, our professionals provide high-quality healthcare in people's homes and local clinics, helping them to:

• Stay well


• Manage their own health with the right support


• Avoid unnecessary trips to, or long stays in, hospital.


We support our patients at every stage of their lives, providing health visiting for new-born babies through to community nursing, stroke rehabilitation and palliative care for people towards the end of their lives.

Our vision:deliver great care closer to home.

Our mission: working together to give children a better start and adults greater independence.

Just as we care about our patients' wellbeing, we care about yours!

We can offer you:

• A comprehensive induction into the community service followed by a local induction to introduce you to the role


• Car lease scheme T&C's apply


• Flexible working options


• Annual travel card loan


• Training, support and development in your career


To have a full look at our benefits and what it's like working for us please go here:https://www.clch.nhs.uk/job/pay-and-benefits