SMR Contact Centre Advisor

Do you know how to deliver an exceptional customer experience? Have you worked in a contact centre environment? You could come and join our SMR & Inspections Services Team at Bescot and become our next Customer Advisor!

As a Contact Centre Advisor within SMR, you will play an integral role in ensuring the delivery of a world class customer experience for multiple brands by acting as a focal point for customers that are booking recall, service, and repair work.,

• Achieve individual and department KPI`s and quality measures


• Use every contact as an opportunity to cleanse the manufacturer database


• Ensure any written communication reinforces the Brand


• Build and update product and process knowledge


• Take inbound calls & make outbound calls to customers


• Demonstrate 100% customer contact attempts


• Quickly build rapport with customers


• Capture customer feedback/information accurately in relevant systems


• Work as part of a team to drive improved performance


• Continuously develop your product knowledge and customer demographic awareness to tailor your conversations
  
  Have previous experience working in a customer service environment (contact centre or sales experience would be advantageous)


• Can utilise their sales skills in key areas while in calls with our customers; the ability to upsell products will work well in this team


• Have the experience and an understanding of what outstanding customer service looks like, you will be communicating with customers over the phone and via email


• Have the ability to handle customer complaints


• Demonstrate excellent PC & admin skills


This role will suit someone who is driven to delight customers and ensure a smooth customer journey through out.

Together we are all #OrangeHeroes. Be a part of our journey!
We're committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.

Base salary of £20,481.55 for 35 hour per week.
This is a full-time role. Monday - Friday on a rotating shift basis:

08:00 - 16:00 / 09:00 - 17:00 / 10:00 - 18:00 (rotating Sat/Sun 09:00-17:00 - with a rest day in the week)

At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you'll have all these extra benefits:

• Eligibility to join our bonus scheme.


• Option to join RAC's Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings.


• 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.


• Family leave support including paid time off, flexibility and resources to help balance work and family commitments.


• Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.


• Car salary sacrifice scheme - after 12 months of employment, where you'll enjoy significant tax savings, including electric vehicle options.


• FREE RAC Ultimate Complete Breakdown Service from Day One.


• Access to Orange Savings, our online discounts portal offering 1000's of savings on high street retailers, supermarkets, holidays, tech and much, much more.


• FREE onsite parking.