Single Point of Contact Advisor

Single Point of Contact Advisor

Who we are...
Humankind is one of England's most successful home-grown charities. We provide free, confidential support for alcohol, drugs, housing, or mental health in friendly local places across the UK. We are committed to fair chances for all and making sure everyone can access the help and support they need to realise their potential. By joining our teams of passionate individuals, you will be contributing to making this happen. You can really make a difference by believing in our service users and their ability to make positive changes when they don't always believe in themselves.

About the role…
An exciting opportunity has arisen for the position of SPOC (Single Point of Contact) Advisor within Recovery Steps Cumbria. There are multiple positions available, the role is countywide and consideration will be taken regarding hybrid working.
Key duties you will undertake are:
Managing all calls coming into the service including screening enquiries, prescribing queries, booking appointments via electronic diary management and connecting the callers through to other staff.
Gathering accurate information from individuals contacting the SPOC using excellent communication skills in order to direct them to the correct element of the service
Completing holistic assessments.
Working collaboratively with key partners and colleagues to achieve the best health and wellbeing outcomes for individuals

You will have a passion for making a difference, and ensuring fair chances for all should be at the core of everything you do. Experience of working with vulnerable people and the issues facing those who misuse substances is necessary along with the ability to deal with a range of queries from those accessing our service, their loved ones and other professionals.

You will have a GCSE in Maths and English (or equivalent), have excellent communication skills, both written and verbal and be proficient in using Microsoft Office programmes., If you feel that you would fit with our values & ethos, are passionate about supporting people, but maybe don't feel you have the experience required, talk to us about your transferrable skills. For the right people, we can provide development to help you to realise your potential.

The salary advertised above demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band.

What can Humankind offer you?
️ Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years' service)
Annual leave purchase scheme
Enhanced occupational sick pay
% Enhanced employer contribution to your workplace pension
Death in service benefit
️ Free Will writing
Eyecare vouchers
️ Blue light card discount
Fantastic learning and development opportunities, including free training courses
Work-life balance- flexible working and family-friendly policies
️ Happy, Healthy You! - our wellbeing offers for our workforce
Employee Assist Programme and Humankind Support Networks