Shopmobility Team Leader

The service is looking to recruit a part-time Shopmobility Team Leader to manage the service on a day-to-day basis. Working 14.8 hours a week across 2 days a week (every Monday and one other day to be agreed), you will ensure that scooters and wheelchairs are available to hire during the 4 days that the service is open (Monday / Thursday / Friday / Saturday)., You will manage a small team, ensuring that all team members are fully trained and competent in the delivery of the Shopmobility service. You will work alongside your team in this front-facing service ensuring that customers are confident in the use of Shopmobility equipment and resolve any issues as they arise. As Team Leader, you will take responsibility for the successful delivery of the service. This includes working with other council departments such as asset management, finance, and the rest of the culture team.

We are looking for a proactive and conscientious individual to join our dedicated Shopmobility team. The ideal candidate will be enthusiastic, with a desire to work in a front-facing position, whilst making a difference to those with mobility difficulties. You'll have experience of working in a busy front facing customer service environment dealing directly with the public. Excellent customer service skills and the ability to engage with a diverse range of customers are a must for this role. You will have experience of people management and undertaking all personnel related tasks. You will have the confidence to propose changes to the service for the benefit of the organisation and its users. Part of the role will be computer based as memberships need processing, payments need to be taken and daily reporting of the service is required. You will be proactive with a positive attitude to delivering great customer service, who can convey enthusiasm for the
City of Gloucester.

The main Shopmobility office is indoors but the main part of the service is delivered outdoors, therefore you must be prepared to work in all weathers., It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

We are a dynamic local authority providing essential services to the people of Gloucester. Our main office, based in the Eastgate Centre on Eastgate Street in the heart of the city, is an accessible, modern and light space designed for collaborative working and finding new ways to work. It's all open plan, with a living green wall and other plants without set desks, so you can sit next to someone new every day. We're always looking to improve how we work and we offer flexible and agile working to give our people a great work life balance.

For all your hard work, you will receive the following:

• 25 days annual leave rising to 30 days after 5 years continuous service (pro rata for part-time staff)


• An option to purchase 10 days of additional leave per year (pro rata for part-time staff)


• Staff discount on products across the cultural venues


• Family friendly employer offering benefits to help support you and your family


• Career development and qualification opportunities


• Supportive and positive working environment with regular support and supervision


• Local Government Pension Scheme (LGPS)


• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.


• An in-house Occupational Health service


• Employee discount scheme


• Cycle to Work scheme


• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.