Shop Manager

Maximizing the value of an appealing atmosphere in the Shop requires a good bit of business savvy. Culinary school graduates may bring out the advantage of a well-planned and well-plated dinner. Shop managers will take responsibility for the following duties on a regular basis:

• Ensuring incoming staff complies with company policy


• Training staff to follow restaurant procedures


• Maintaining safety and food quality standards


• Keeping customers happy and handling complaints


• Organizing schedules


• Keeping track of employees' hours


• Recording payroll data


• Ordering food, linens, gloves and other supplies while staying within budget limitations


• Supervising daily shift operations


• Ensuring all end of day cash outs are correctly completed


• Coordinating daily front- and back-of-house restaurant operations


• Controlling operational costs and identifying ways to cut waste


• Appraising staff performance


• Interviewing/recruiting new employees


• Interacting with guests to get feedback on product quality and service levels
  
  Experience:

3-5 years of work experience in the field of catering and/or hospitality, able to analyseand optimise campaigns High competence with MS Office suite (Excel) or Google Workspace. Minimum Alevels/H grades, a degree or equivalent qualification advisory. Demonstrate negotiation skills. Strong people skills and passion for great customer service. Diploma or graduation in Human Resources Management will be preferred. You should not be afraid to pick up the phone and call a prospect or customer.