Services Support Centre Administrator

To provide full and comprehensive administrative support to the overall Services Support Centre and more specifically, the Services Support Centre Team Leaders, Head of Clinical Patient Services, as well as other colleagues and health professionals across the organisation.

Duties and responsibilities may include any or all of the items in the following list and may vary from time to time under the direction of the management team, dependent on current and evolving workload and staffing levels.

The post holder will be required to maintain information and monitoring systems, and to support the demands of the service.

Main duties of the job

Provide high-quality administrative support across a number of services within Coventry and Rugby GP Alliance.

Handle queries from GP practices, other healthcare providers, healthcare professionals, patients and members of the public in a professional and courteous manner, resolving any issues, providing feedback and communicating effectively.

Deal with difficult callers, handling any objection and feedbacks.

Deal with general enquiries at Electric Wharf and direct to the relevant team member by answering calls made to the main line.

Assisting with postal services (e.g. using the franking machine, attending the post office and on occasion, delivering packs to patients homes).

Monitor and action emails received into the shared mailboxes within the Services Support Centre.

Monitor messages and calls received into the Services Support Centre shared admin phones.

Build good working relationships with internal and external stakeholders.

Assist with the recruitment of new staff members (e.g. GPs wishing to join a service, arranging inductions, setting up new users etc.)

Ensure that shifts are advertised (e.g. using Lantum) for staff members to apply to within a timely manner.

Ensure that applications for shifts are accepted and actioned within a timely manner.

Set up clinics on clinical systems (EMIS) and update clinical systems and booking systems in the event of any staffing changes.

The Coventry and Rugby GP Alliance is a private company limited by shares, wholly owned by local Coventry and Rugby GP practices. As a GP led organisation, we represent 50 GP practice shareholders and cover nearly 420,000 patients.

We describe our work in terms of Supporting, Innovating, Developing and Educating - we are on the S.I.D.E. of general practice and we have developed our Operational Plans to describe what we are going to do over this year to ensure that we continue to high quality, accessible and responsive services for both practices and patients.

We have identified key areas that we will focus on to build upon and improve our existing services.

These are our Strategic Priorities:

• Clinical Service Improvement & Delivery


• Clinical Innovation


• Primary Care Development Practice and Network Support


• Training and Education


• Integrated Care


• Good Governance