Service Manager

The Service Manager plays a crucial role in supporting our clients. Plans, monitors and manages internal projects from initiation through completion. Secures required resources and uses formal processes and tools to manage resources, budgets, risks and changes. Manages projects to ensure on-time completion according to specifications and within budgeted costs.

• At least five years experience being responsible for customer relationship and operations in the areas of: problem management, incident management, change request and change management, release and transition management


• Experience working with clients and customers and providing high quality support


• Experience supporting delivery of projects


• Experience or exposure to ITS


• Deep understanding of data analysis in problem management


• Must be fluent in English


• ITIL certification would be highly valuable