Service Execution Team Leader - Croydon

We are looking to welcome a Service Execution Team Leader to join our amazing Customer Fulfilment Delivery Team.

You will be responsible for excellence in Service Execution by securing collect and delivery operational requirements in the unit together with Fulfilment Operations and service partners to enable an excellent customer experience through a high performing operation at the lowest possible cost.,

• Accountable for assigned team's performance to secure a high performing daily operation connected to Service Execution for the unit including:


• efficient staging and preparation for last mile and loading operations, the required handover and loading capacities.


• Inventory and handling management.


• Compliance to applicable frameworks and guidelines.


• Take direct lead with identifying, recruiting, retaining, and developing the many talents in the Service Execution team, to secure a diverse, high performing team that can execute its assigned responsibilities with confidence and secure the future succession.


• Maintain a clean, organised, and safe working environment throughout the unit and secure Service Execution Co-workers working in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security, and the environment.


• Secure effective, qualitative, and efficient daily Service Execution within the assigned area of responsibility by contributing to goal achievement, people, shift and equipment planning, create co-worker's quality awareness to prevent and reduce damages, drive the implementation of local business plans/projects, and analyse existing workload to secure daily volume handling and meet seasonal needs
  
  Proven performance in logistics/commercial/supply chain management


• Minimum of 1years of experience in leading people with proven record of successful leadership delivering both business result and people development.


• Proven experience in working through others, set priorities, delegate responsibility, and give open and honest feedback


• Business-minded approach with a clear customer focus and ability to meet agreed budgets and goals


• Good computer skills


• Ability to implement structural way of working within the area of responsibility.


• Ability to communicate confidently and clearly in English.


• Problem-solving experience.
  
  Come see things a little differently with us and be part of creating a better everyday life for the many.


IKEA reserves the right to close a job vacancy earlier than originally advertised.


• This role offers a starting salary of £29,943 per annum, based on competence & experience.


• 39 hours per week, working hours will support the needs of the business.


• IKEA is a Living Wage Foundation Employer.


WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% Co-worker discount & I-Benefits discount portal helping you save £100's on High-street retailers


• Free & Confidential Employee Assistance Program and Wellbeing Portal


• Eat for free every day from our healthy meal options in our on-site Co-worker restaurant or enjoy even more options at a discounted rate


• X3 Life Assurance, enhanced statutory pension contributions & interest free loans


• 28 days holiday for our full-time co-workers (part time co-workers have a pro-rata equivalent)


• Enjoy a Christmas present every year as well as an additional day holiday given during the festive period


• Family Friendly policies & benefits


• Commitment to your development throughout your IKEA career, starting on your first day


• Free on-site parking


.. as well so much more!