Service Dispatcher


Service Dispatcher


Hach, City Centre, Manchester

  • Full time
  • Permanent
  • Onsite working

Posted 2 days ago, 15 May | Get your application in today.

Closing date: Closing date not specified

job Ref: 732059f0972f4cb89959bbeb6cc32bd1

Full Job Description

The Service Dispatcher is responsible for a seamless co-ordination between our field service team and clients. The Dispatcher controls all the logistics & communication between all stakeholders in respect of service, commissioning & repair activity. This position is part of the service administration department located in Salford Quays, Manchester and will be a hybrid role.

In this role, a typical day will look like:

  • Schedule Field Service Technicians for a range of different service offerings (future scheduling, gaps scheduling, rescheduling, repairs)

  • Ensure service execution with defined KPI's (OTD)

  • Take ownership of dispatching schedule

  • Creatively find solutions for ad hoc interventions/challenging situations

  • Work constantly on Dispatch Optimizations (Routing, visit durations)

  • Activate contracts in the Service Software, to ensure optimized visit plans

    Dispatching experience

  • An understanding of service maintenance field work and customer interactions

  • Good standard of written and spoken English skills

    At Hach, we ensure water quality for people around the world. Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family friendly organization that cares about its people just as it cares about the environment., At Hach (, we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better-faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

  • As part of our team, you'll make an immediate, measurable impact on a global scale by enabling the world's everyday water needs. You'll also belong to a respectful and collaborative community that fosters career growth and professional development. You'll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.

    Motivated by the highest possible stakes of climate change and global health, we're working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us:

    Hach is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World's Most Vital Resources.

    At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

    If you've ever wondered what's within you, there's no better time to find out.

    Unsolicited Assistance

    We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
    You must create an Indeed account before continuing to the company website to apply

  • 24 days of vacation

  • Professional onboarding and training options

  • Powerful team looking forward to working with you

  • Career coaching and development opportunities

  • Salary £28,500