Service Desk Coordinator

We are looking for a well organised and efficient Coordinator to join our busy Service Desk team!, As a Service Desk Coordinator you will play an essential role within the IT Service Desk team. Your responsibilities will include:

• Managing the support ticketing system


• Monitoring and actioning any emails received in the Service Desk inbox.


• Communicating with clients and our Technicians via calls & emails.


• Efficiently scheduling our Technicians diaries and ensuring all equipment required for Service Calls is with the Technicians when required.


• Reviewing service tickets regularly to ensure they are being handled effectively and prioritised correctly.


• Taking action to progress languishing tickets and escalating accordingly.


• Reviewing tickets once a week with each team member to ensure standards are being met.


• Helping to drive improvement and implement new processes to ensure high levels of service, working closely with the technicians.
  
  Excellent communication and interpersonal skills.


• Superb time management and prioritisation skills.


• Enthusiastic and self-motivated team player.


• A commitment to producing a high quality of work including competence, accuracy and thoroughness.
  
  Based in Louth, we have been providing IT support and consultancy services for SMEs throughout Lincolnshire, the surrounding counties and beyond since 2008.

We assist businesses by managing all things IT, providing support services for their staff and network infrastructure. Our technicians specialise in Microsoft technologies including on premise Windows servers and clients, Azure Cloud and Microsoft 365.
Our clients are spread across a wide range of business sectors and include accountants, architects, estate agents and solicitors; as well as some of Lincolnshire's largest food producers.