Service Desk Consultant (London)

The Fitch Group Service Desk is a fast paced, diverse and exciting team that provides IT support to over 5,500 Fitch Group users globally.
What We Offer:

• Exceptional chance to grow and thrive through opportunities uncommon in scale and scope.


• High-achieving diversified team.


• Excellent exposure to the latest technology.


We'll Count on You To:

• Provide high quality support by answering calls and tickets directed to the Global Service Desk


• Respond to and resolve requests withing the specified time frame as logged in the ticketing system


• Work with co-workers to increase knowledge across the Global Service Desk team


• Develop own technical knowledge to improve ability to resolve requests


• Ensure users are kept sufficiently informed of progress throughout the lifetime of their calls through regular calls/emails


• To have a strong eye for detail and an ability to follow procedures, Experience supporting Microsoft products such as Windows 10 and Office 2019/365
  
  Experience with supporting laptops/MFD and video conferencing equipment


• At least 2 years experience in a fast paced Service Desk environment


• Excellent communication skills, both verbal and written


What Would Make You Stand Out:

• Experience with Windows 11


• Experience Mac IOS


• Experience supporting VIP users


This role is on-site in London, 5 days per week.

Fitch Group is currently seeking a Service Desk Consulant based out of our London office (contractor role).