Service Delivery Support Officer

Devon and Somerset Fire and Rescue Service are looking for a Service Delivery Support Officer to enhance our team based at our Middlemoor Station in Exeter. If you are the successful candidate, you will join us on a full-time permanent basis, and receive a salary of £31,364 - £33,945 per annum.

Devon and Somerset Fire and Rescue Service is the largest non-metropolitan Fire and Rescue Service in England. We provide prevention, protection, and response services across the counties of Devon and Somerset.

Our vision is that together, we will work to end preventable fire and rescue emergencies, creating a safer world for you and your family. Keeping people safe is what we do, and we owe our fantastic reputation to our highly skilled and motivated workforce.

About the role:

As our Service Delivery Support Officer you will supervise the provision of the full range of consistent administration duties and business support to ensure continued resilience, efficiency, and effectiveness of Service Delivery Support teams.

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Key responsibilities of the Service Delivery Support Officer:

To undertake a range of duties commensurate with an administrator role to support the services goals and objectives, in accordance with DSFRS policies and procedures, and participate in a team-based environment.

To undertake the day-to-day supervision of permanent and temporary administration staff, to include but not exclusive to allocating and prioritising workloads, quality assurance, coaching, mentoring, support, and guidance as required.

To coordinate general administrative support to Service Delivery teams, including the booking of meeting dates and locations, provision of resources, and production of supporting papers and technical support.

Ensuring that internal communications systems for Service Delivery teams are adequately administered i.e. SharePoint, Teams etc.

To supervise the administrative support of the operational function of Service Delivery teams, such as Protection, Response or Training.

Support in the administration of the departments data management systems.

User support for Service Delivery Support Team (which may include assisting with training and creating guidance notes etc.) relevant to the role.

Liaising with relevant stakeholders, both internal and external.

To action internal and external enquiries as and when appropriate, escalating / referring to the appropriate department within the service, as required.

To support the manager in reasonable requests as required by the Service Delivery teams and any other duties associated with the support of the function.

To support Service Delivery team requirements in relation to maintaining essential spreadsheets, databases, and systems, including the preparation and distribution of performance reports and project plans in a timely manner.

To assist Service Delivery teams with the administration of project work and other adhoc matters.

To authorise orders and stores requisitions via the relevant systems and ensure that any financial administration for the team, (including Procurement card returns) is completed accurately and on time.

To be responsible for the reporting of property defects.

To be responsible for the monitoring and completion of team specific Annual Returns including inventories.

To provide resilience and continuity across the Service Delivery Support Teams.

Proven ability of working with MS Office and Teams.

Ability to provide documentation with accuracy and attention to detail.

Experience of dealing with the public.

Evidence of Self-motivation.

Able to work on own initiative and as well as a member of a busy team.

Ability to Travel to different locations if needed., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

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Devon and Somerset Fire and Rescue Service recognise and celebrate the vast diversity of the local communities that we serve, and we aspire for this to be reflected in our workforce. We encourage candidates from diverse backgrounds, experience, and beliefs, who share our values to consider working for us.