Service Advisor - Automotive

With a huge selection of new and used cars from ten of the most trusted brands in the automotive industry, as well as comprehensive aftersales services, we strive to ensure that a customers experience with us is as enjoyable and stress-free as possible. Therefore our employees must be highly experienced professionals who will be more than happy to assist as we continue to grow in the automotive world in East Anglia.
We are currently seeking an experienced Automotive Service Advisor to join our team and provide exceptional service to our customers.
Responsibilities:

Greet customers in a friendly and professional manner

Schedule appointments and manage the service diary
Provide accurate estimates and quotes for service work
Upsell additional services and products as appropriate
Communicate effectively with the workshop team to ensure timely completion of work
Ensure customer satisfaction by following up on completed work and addressing any concerns or issues
Maintain accurate and up-to-date records of customer interactions and service work

Previous experience in a similar role, preferably within an automotive dealership

Excellent communication and customer service skills
Strong organisational and time management skills
Ability to work effectively as part of a team
Familiarity with automotive systems and terminology
Knowledge of computer systems and ability to learn new software quickly
Benefits: Cycle to Work Scheme, Auto Enrolment Pension, Death in Service Benefit, Staff Discounts, Optional Health Care, PPE Supplied, Training, Financial Advice and support., All applicants must have the right to work in the UK. Proof of eligibility will be required prior to employment commencing.

Pulled from the full job description

• Company pension


• Cycle to work scheme


• Employee discount