Service Advisor

Working within a team, your role will be to manage the complete service experience for their Bus and Coach customers, from first contact to vehicle handover and return. You will schedule work to meet their customers' requirements in line with the resource capacity of their workshop. The work orders you will raise are to include full details of the scope of work required to be undertaken by the technicians, therefore a basic technical knowledge of commercial vehicles would be a great advantage to you. You will be required to provide costings, estimates, and payment details to customers in advance of any work being undertaken on their vehicles. In cases of warranty claims, you will need to follow the complete warranty process, ensuring that all approvals are in place prior to any work commencing. Other necessary tasks include general administration as well as retail invoicing when required to support the team., We care about your personal data. The General Data Protection Regulation provides you with more control and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Your application data is held within our secure applicant tracking system through hireful - you'll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone, throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process.

You will have previous customer service experience from a service centre or workshop background along with basic technical understanding of commercial vehicles, or automotive knowledge in general. You will have the ability to work in a highly demanding, customer-focused, administrative, process-driven environment and be adept in understanding and using a variety of IT software programs.

Home to four bus and coach brands, Daimler Trucks and Buses (UK) Ltd is responsible for the sale of Mercedes-Benz and Setra vehicles backed by their service brand, OMNIplus and their used vehicle sales brand known as BusStore.

They are convinced that everything they do contributes to a cleaner, safer, more efficient, and more connected world. For goods, for people, for all of us. As a global company with over 100,000 employees spread all around the world, they know that different ideas, perspectives, and origins move us forward. Global diversity and regional strength combined with team spirit is what makes them succeed. At Daimler Trucks and Buses, you can work with a global team and learn from experienced experts who work passionately on their topics. Because with different perspectives, we make a global impact.

A competitive salary of between £28,000 and £35,700 depending on experience with a shift allowance and annual performance bonus.

• A working week of 39 hours, Monday to Friday, worked between the hours of 7 am and 6 pm on a rotating shift basis.


• 33 days holiday per year including statutory holidays.


• Life assurance from day one (4 x basic salary).


• A group personal pension scheme with employer contribution increases, based on length of service.


• Private medical insurance.


• Access to the Mercedes Benz car lease scheme.


• An employee assistance and wellbeing program, the health and wellbeing of our employees is important to us.


• Recognition of employee milestones.


• Branded uniform will be provided.


• A cycle-to-work scheme.


• Free onsite parking.