Service Advisor
Inchcape Retail Limited
Service Advisor
£32146
Inchcape Retail Limited, Norwich
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 2 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 1b6fa3616df94f72b77da7e7786701d9
Full Job Description
Working with world-class brands as a Service Advisor you'll have the drive to deliver outstanding and trusted experiences for our customers. As a Service Advisor, you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre., What you'll do day to day
- Provide an outstanding level of customer care
- Book service and repair work, always ensuring workshop and parts availability
- Keep customers fully informed of progress of their vehicle repairs
- Organise loan car bookings for customers where needed
- Obtain and process payments in a timely manner in adherence to Inchcape policy
- Maintain accurate customer records on our systems
- Convert as many inbound and outbound calls into bookings as possible
Excellent communication and organisational skills - A passion for delivering an incredible experience to all, whether internal or external customers
- The ability to identify the needs of the customers and opportunities to upsell
- Excellent time management skills and the ability to work under pressure
- Previous experience in a target driven role
- Full UK driving licence
Inchcape is a global automotive group that sells, services, and repairs the world's best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz. - 33 days' annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available
- Retail discounts that save you money every day
- Gym discounts, cash healthcare plans, and a cycle-to-work scheme
- Car discounts for new and used purchases and servicing
- Flexible pension scheme and Sharesave scheme to grow your savings
- Family-friendly policies that help you spend more time with the people that matter
- A wellbeing programme to support you and your family
- An internal colleague recognition system to celebrate achievements
- A community volunteering day
But you don't need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. That's why we believe Inchcape is for everyone.