Service Administrator

As a Service Administrator at our BMW/Mini dealership in Bradford, you will provide an efficient and effective administration service to the Service team. You will provide key back-office support to the Service team. Helping to ensure that every customer experiences the very best service from the moment they make contact with the dealership to the point they collect their vehicle after the completion of work required.,

• Carrying out the daily approval of all service bookings.


• Arranging technical calls for diagnostic bookings and starting the process of Brand & JCT600 Diagnostic documents.


• Reviewing parts availability for all bookings within the parts department.


• Ensuring the 100% accuracy of all administration activities and complete and accurate data collection.


• Accurately record customer and vehicle information ensuring the data is up to date in order that customers can be prospected to secure repeat and incremental business.


• Communicating effectively and professionally by telephone or email where required.


• Ensuring relevant information is passed between the Service and Sales departments to optimise customer experience and maximise business opportunities.
  
  Previous experience of working in a busy administration role, ideally within a Service environment.


• A customer centric attitude, always striving to deliver service above customer expectations.


• Excellent attention to detail with a methodical, organised approach to your work.


• Strong verbal and written communication skills.


• It is essential that you have good numeracy and literacy skills.


• Drive, energy and the motivation to be successful.
  
  At JCT600 we don't want to be the biggest, we just want to be the best. For our colleagues, this means being the best we can be - every day, every week, every month. As a family business, with over 75 years of experience, we go all out to deliver the best customer experience and we do the same for our colleagues… we're proud to be trusted with our team's careers and our experience means we know the best ways to help you succeed, no matter what success looks like for you. We think it's crucial that everyone knows what's expected and is trusted to deliver it, we believe everyone's voice matters, and when you bring your values to the table, it makes us stronger. We love to embrace our differences - JCT600 is our home from home.


Together, we aim to be the best every day, creating an experience that sets us apart. In an industry that's always changing, we're always pushing ourselves to be better and celebrate each person's journey along the way.

When you join JCT600, you don't just join a business, you become part of the JCT600 family - you're always a name, never a number.

JCT600 provides equal opportunity to all candidates and employees. Integral to our values is our commitment to supporting diversity and inclusion for each and every colleague and all qualified candidates will receive consideration without regard to gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity or expression.


• Competitive salary and bonus scheme dependent upon experience.


• A life assurance plan and a company pension subject to T&C's.


• 26 days annual leave, increasing to 28 days at 5 years' service and 30 days at 10 years' service (from 1st July 2022) plus bank holidays.


• Flexible and hybrid working policies.


• 26 weeks paid maternity leave and 4 weeks paid paternity leave.


• A range of training and leadership development programmes.


• Colleague referral scheme worth up to £1000 per referral.


• Preferential Service Rates (This includes family and friends)


• Long service reward and Loyalty incentives.