Senior Warden

37 hours per week on a rolling 12-week rota including weekends and bank holidays.

Charnwood Borough Council in Leicestershire is an ambitious and dynamic organisation with a strong focus on supporting communities, looking after the environment, and creating a thriving economy.

We are also customer focused, both internally and externally.

We are looking for the latest member of the CBC team to deliver our aims and values.

In this role you will:
Assist Management in the operation of the Street Management service by acting as supervisor to Street Wardens.
Carry out patrols for on-street, off-street and enviro-crime as currently carried out by Street Wardens. Issue penalty charge notices and fixed penalty notices in line with appropriate legislation and Council policies.
Carry out administration duties including rotas and shift patrols for Street Wardens day to day duties and ensure staff work within their allotted patrol routes and adhere to working hours and lunch breaks.
Carry out on the job staff training across the range of duties carried out by the Street Wardens including car park machine rectification and basic remedial work.
Assist Management in maintaining accurate records of all cash received through car park pay machines.
Be the first point of contact and to provide a 'base' for all incoming calls and enquiries from the Street Wardens and to offer assistance and advice.
Assist in the daily operation of on and off-street enforcement in line with service level agreement with Leicestershire County Council.
Be a point of contact for members of the public, speak to customers and resolve issues where possible, record any information, review, and recommend any improvements.

Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.

We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.

There are many benefits to working with us. The Council offers generous annual leave of between 23 and 28 days for NJC of leave (depending on grade and length of service) plus bank holidays; agile working for many roles; opportunities for professional development linked to many roles and access to the Local Government Pension Scheme.

The Council strongly believes a diverse and inclusive workforce helps make our services better. We value the individual strengths of each colleague and the potential they bring.

We are a Disability Confident Employer and strive to promote a disability confident culture. To find out more about our Disability Confident commitments including reasonable adjustments and the guaranteed interview scheme please visit: www.charnwood.gov.uk/pages/equality_diversity_and_inclusion.

We have also signed the Armed Forces Covenant (AFC) and have achieved the AFC's Employer Recognition Gold Award.

Colleagues are also actively engaged through our Staff Forum and groups such as our Health and Wellbeing Group and Equality Working Group.