Senior UX Design Manager

HomeServe are currently recruiting for a Senior UX Design Manager to join the Digital Delivery Team in Walsall. Successful candidates will be requested to showcase their portfolio.
We work in a hybrid way, mostly remote with a requirement to travel into our Walsall office once a week to work with the team. With that in mind you will be located within a convenient commute to Walsall.
The Digital Delivery Team is accountable for the delivery of digital activity across HomeServe Membership Ltd, including strategy, transformation, new functionality, maintenance and optimisation. The team strives to evolve our core digital capability, transforming the organisation to embrace and drive its adoption as a digital first organisation.
Formed in a matrix structure across Product, Change, Technology and Digital Optimisation, the team is accountable for building compelling online capability and journeys across the digital estate, in order to deliver the very best outcomes for our Customers and the Company., The Senior UX Design Manager is responsible for leading the function of UX and UI, continuously using insight and deep UX understanding to act as the voice of the digital customer across all digital channels. As an experienced leader, the Senior UX Design Manager will be responsible for the development and line management of existing UX/UI Managers, and ensuring all UX and UI work is delivered in line with agreed deadlines.
This role will also require you to roll up your sleeves and take a lead on the creation of new user journeys across HomeServe UK's digital
assets, producing insight and data driven wireframes, prototypes and digital UI designs in line with best practice digital standards including web accessibility and brand guidelines.
PRINCIPLE ACCOUNTABILITIES

• Responsible for ensuring all user journey requirements across our digital capability and multiple teams are delivered on time, backed up by insight and meeting the needs of the brief


• Proactively identify issues and opportunities, using insights such as GA, Hotjar, and competitor websites, and feed these into the design backlog


• Design meaningful, user led experiences across all HomeServe digital channels, using insights from user research, CRO testing, GA analysis and wider insight projects


• Manage all usability testing work, being the point of contact internally and for agency partners to handle queries on the end to end process including briefing, delivery and sharing of insight


• Document your design thinking via a range of design patterns and skills including sketches, wireframes, interactive experiences, UI designs and HTML / CSS prototypes, ensuring all solutions are intuitive and user-led to drive improvements in engagement, conversion and brand advocacy


• Interrogate, feedback and challenge where necessary on CRO test design proposals provided by our digital agency


• Take ownership of the Digital Style Guide, ensuring all appropriate components and styles are documented and kept up to date and the guidelines are consistently adhered to across all areas of the team,


• Ensure all design work adheres to Web Content Accessibility Guidelines (WCAG) and marketing brand guidelines


• Present work, clearly articulating to stakeholders and scrum teams your design rationale


• Act as a UX subject matter expert, signing off user stories and new page builds, supporting digital colleagues with queries and keeping up with industry best practices


• Deputise for Head of UX and Digital Content when required
  
  To be successful in this role you will need to have the following knowledge, skills and attributes:

ESSENTIAL:

• Extensive experience working in UX & UI in a digital / ecommerce department or agency


• Strong portfolio that demonstrates a broad range of web design knowledge and expertise with data driven, template based websites


• Experience managing and developing other UX/UI Designers / Managers


• Excellent understanding of user centred design principles and solid experience in creating wireframes, user flows, site maps and UI designs, showing a strong understanding of design fundamentals


• Expert level with a range of wireframing and prototyping tools (Adobe, Figma)


• An excellent understanding of the WCAG guidelines and experience designing with web accessibility front of mind


• Excellent communicator with the ability to reason and negotiate, using evidence and data to defend your work in the face of challenge, always acting as an advocate for our users


• A good understanding of user insight techniques and experience of briefing, developing and implementing usability test plans


• Advanced Javascript, HTML & CSS coding knowledge and professional experience including knowledge of web browsers and appropriate methods of testing designs across devices and screen sizes


• Problem solving skills and familiarity with technical constraints and limitations when designing for platforms such as desktop and mobile, Android and iOS apps.


• Proficient with design tools (e.g. Sketch, Photoshop, and Axure).


• Evidence of a strong customer focus in everything that you do


• Ability to manage multiple projects across various teams and keep numerous stakeholders up to date


• Meticulous attention to detail


• Ability to work under pressure and as part of a team


• In-depth knowledge of best practices with regard to web standards, usability and accessibility, raising the design bar with functional and modern UI


• Strong ability to work on own initiative and prioritise work


DESIRABLE:

• Experience and understanding of general insurance products and / or working in a regulated business


• Excellent understanding of agile workflows, systems and tools (e.g. JIRA, Confluence)


• A good understanding of the CRO process and experience using AB testing tools such as Web Trends Optimise


• Experience designing for native apps


• Experience using the Silktide accessibility platform


• Digital agency management experience


• An understanding of SEO and how this relates to the customer journey and organic performance
  
  Not Specified